Night Manager

Job description

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Job Description

As the Night Manager, you will be responsible for overseeing the hotel’s operations during the night, ensuring the safety and comfort of our guests. You will manage a small team, handle guest inquiries and emergencies, and ensure that all hotel standards are maintained..This role requires a proactive leader with excellent problem-solving skills and a strong commitment to customer service.

Key Responsibilities:

·  Oversee the night operations of the hotel, ensuring a smooth and efficient service for all guests.
·  Manage and support the night staff, including front desk, security, and housekeeping teams.
·  Handle guest inquiries, complaints, and emergencies, ensuring timely resolution and maintaining a high standard of customer service.
·  Conduct nightly audits, including cash handling, end-of-day reports, and preparation for the next day’s operations.
·  Take phone booking for reservations and monitor the overnight reservations email account.
·  Ensure the safety and security of the hotel and its guests by monitoring security systems and conducting regular patrols.
·  Liaise with other departments to ensure seamless operations and communication.
·  Uphold the hotel’s standards and policies, ensuring compliance with health and safety regulations

Qualifications

•    Minimum 2 years of relevant experience in a similar capacity 
•    Excellent reading, writing and oral proficiency in English language

•    Good working knowledge of MS Excel, Word, & PowerPoint

Competencies

•    Strong leadership, interpersonal and training skills
•    Good communication and customer contact skills
•    Results and service oriented with an eye for details
•    Ability to multi-task, work well in stressful & high-pressure situations
•    A team player & builder
•    A motivator & self-starter
•    Well-presented and professionally groomed at all times

Additional Information

Your team and working environment:
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements, such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.