Night Auditor - Full Time

Job description

Company Description

At Accor we believe that there is a place for everyone in the same way that our brands cater to all of our guests. That’s why we offer the greatest career opportunities, industry training and the chance to work in the most diverse locations in the hotel, resort and hospitality industry.

Who we are…

A sanctuary of style, Hotel Chadstone Melbourne MGallery offers the perfect luxury escape nestled close to the city of Melbourne and on the doorstep of Chadstone - The Fashion Capital. Our unique design marries both exclusivity and comfort allowing guests to feel a sense of home during their stay, whilst transporting them into a world of glamour and style. Five star luxury and opulence creates the perfect setting for our team to create special moments that our guests will remember forever. Join us at Hotel Chadstone Melbourne MGallery, where we create stories that stay.

Job Description

As a Night Auditor, you will play a key role in supporting overnight operations, assisting the Night Manager and ensuring a seamless, safe, and luxurious experience for all guests. You will be the main point of contact for overnight arrivals, departures, and guest requests, maintaining accuracy and attention to detail throughout your shift.

In this role, you will:

· 
Welcome late arrivals and farewell early departures, creating warm and personalised guest experiences

· 
Manage daily reconciliation of hotel outlets and complete nightly revenue postings

· 
Prepare and distribute audit reports accurately and efficiently

· 
Confirm reservation details and accounts for in-house guests, ensuring all information is correct

· 
Collate departure paperwork and liaise with the Front Office team

· 
Respond promptly to guest enquiries and requests, maintaining a solution-focused approach

· 
Ensure an effective handover to the Night Manager at the start and end of your shift

· 
Maintain safety and security standards overnight, supporting the Night Manager

Qualifications

· 
Previous experience in a Night Auditor or similar front office role

· 
Enthusiasm for delivering exceptional guest experiences with attention to detail

· 
Excellent communication skills, both written and verbal

· 
High level of computer literacy; experience with Opera Cloud PMS preferred

· 
Calm and professional under pressure, with the ability to solve problems efficiently

· 
Availability to work a 7-day rotating roster from 11:00pm to 7:00am

Additional Information

What’s in it for you...

·  Great benefits – worldwide accommodation and food & beverage discounts from day one, Chadstone Shopping Centre discounts, free nights’ accommodation on your anniversary with Accor, discounted health insurance, and a free, confidential Employee Assistance Program
·  A supportive, dynamic team environment in one of Melbourne’s most iconic luxury hotels
·  Work close to home – based in Melbourne’s vibrant south-east, avoid the CBD commute
·  Endless growth opportunities as part of Accor, Australia’s largest hospitality employer – with access to industry-leading training, career pathways across a global network, and the ability to truly shape your future

Apply now to become part of the story at Hotel Chadstone Melbourne MGallery. We can’t wait to welcome you!