Multi-Skilled Front Desk/Nights (F/M/X)

Job description

Company Description

Our mission at Ibis Budget Hounslow  is to create memorable moments for our guests, by connecting hearts from arrival to farewell.

A job, a career or a calling - whatever brings you here, we have something for you!

As part of our team you can have:

·  Free night stays in our UK hotels and 50% discount in any Accor Restaurant (T&C Applies)
·  Discounted hotel rates all over the world in Accor Hotels
·  Continuously learn and develop yourself with our Accor Academy
·  Support your wellbeing in your professional and personal lives
·  Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
·  Participate actively in initiatives to build a more inclusive and sustainable world
·  And many more benefits and perks : Our objective is simple: make you grow and give you the spark to unleash your personality

Job Description

We are seeking a Multi-Skilled Front Desk/Nights professional to join our team in Hounslow, United Kingdom. As a key member of our front office team, you will be responsible for providing exceptional customer service during night shifts while managing various front desk operations and night audit tasks.

·  Warmly greet and welcome guests, ensuring a positive first impression
·  Efficiently handle check-in and check-out procedures, maintaining accuracy at all times
·  Respond promptly and professionally to guest enquiries and requests
·  Manage room reservations, assignments, and status updates
·  Provide information about local attractions, dining options, and transportation in Hounslow and surrounding areas
·  Coordinate with housekeeping and maintenance departments to ensure guest satisfaction
·  Handle telephone calls, emails, and other communications in a timely manner
·  Process payments and maintain accurate financial records
·  Perform night audit tasks, including balancing accounts and preparing daily reports
·  Ensure the lobby and reception area are clean, organised, and presentable throughout the night
·  Maintain security awareness and follow established safety procedures
·  Set up breakfast and manage snacks and drinks sales as required
·  Perform any other ad-hoc duties as assigned

Qualifications

·  Excellent communication and interpersonal skills with a friendly, professional demeanour
·  Strong multi-tasking abilities with a keen eye for detail and efficient prioritisation skills
·  Proficiency in basic computer applications and Opera Cloud
·  Ability to work night shifts and remain alert and composed during late hours
·  Previous experience in a customer-facing role, preferably in hospitality
·  Basic accounting skills for night audit tasks
·  Familiarity with emergency procedures and hotel security protocols
·  Knowledge of Hounslow and popular attractions in the surrounding areas
·  Flexibility to work various shifts, including weekends and bank holidays
·  High school diploma or equivalent; hospitality-related education is advantageous
·  Demonstrated ability to provide exceptional customer service in a fast-paced environment
·  Strong organisational skills and attention to detail
·  Ability to work independently and as part of a team
·  Basic food handling knowledge and adherence to food safety standards

Additional Information

What’s in it for you?

·  A warm, diverse, and super supportive team ready to share their knowledge and help you thrive.
·  Unique opportunities to shadow other departments, giving you the full hotel experience and fast-tracking your career.
·  Access to  exclusive Accor benefits , discounts at hotels worldwide and much more.

Ready to join our team?

Apply now and you might soon be our new colleague at the front desk!