Reservation Executive
Pune (Pune Division)
Job description
Company Description
At Accor, we are over 330,000 Heartists® across 110 countries. Building on the strength of our teams and our diverse holistic ecosystem of 45+ brands, experiences & solutions, we are breaking new ground to shape the hospitality of tomorrow, connecting cultures with heartfelt care.
Job Description
· Work with internal/external representatives from different functions for executing the reservations.
· Provide effective support to the team to enable them to provide a range of effective and efficient services.
· Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
· Ensure that the team has been trained for all safety provisions.
· Identify optimal, cost effective use of the resources and educate the team on the same.
· Maintain and update corporate database, entering delegate bookings to ensure delegate information/ records are kept up to date and accurate for future events.
· Ensure that reservations requests are answered promptly and politely and that complete details are recorded as per standard procedure.
· Ensure to handle all incoming enquiries efficiently and effectively and hence converting them into bookings
· Ensure to handle enquiries promptly and efficiently with the overall objective of maximizing sales and room occupancy rates.
· Responsible for ensuring that all reservation filing and correspondence is carried out daily.
· Perform all the duties that are common and any other duties assigned by the Front Office Manager.
· Ensures that the workplace and storage areas remain clean and tidy
· Respects the instructions and safety guidelines for the equipment (s)he uses
· Applies the hotel's security regulations (in case of fire etc)
· Respects the hotel's commitments to the "Environment Charter" (saving energy, recycling, sorting waste etc).
· Maintain complete knowledge of all food & beverage services, outlets and hotel services/features
· Be fully conversant with hotel fire & life safety/emergency procedures
· Attend all briefings, meetings and trainings as assigned by management
· Report for duty on time wearing clean and complete uniform at all times
· Maintain a high standard of personal appearance and hygiene at all times
· Perform other reasonable duties assigned by the Management of the Hotel
Qualifications
Your experience and skills include:
Guest focused personality is essential
Education Qualification: BA in Hospitality/ Hotel management or equivalent program
Graduate or having an equivalent degree from a reputed educational institution