Management Trainee, Front Office

Job description

Company Description

HOTEL OVERVIEW

Strategically located in the heart of Singapore’s shopping, dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other major transportation nodes at its doorstep, Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore’s landscapes at your convenience. With a total of 2,030 well-appointed guestrooms, both hotels also offer a distinct collection of 12 lifestyle and dining choices including Michelin-starred fine dining restaurant JAAN by Kirk Westaway, cutting-edge meeting space at Raffles City Convention Centre with 34 meeting rooms and one of Asia’s largest spas, Willow Stream Spa. 

 

ABOUT OUR COMPANY

At Fairmont Singapore and Swissôtel The Stamford, we design career plans and unveil new professional perspectives through our various development programs. We shine when YOU shine. Come and be part of our dynamic team and experience immerse growth and career opportunities with us.

Job Description

MANAGEMENT TRAINEE

 

Objectives

To groom, nurture and develop young talent for junior management positions with potential to grow within the organization and/or the group. This programme allows the Hotel to be equipped with a ready pool of leaders for future succession planning.

 

Management Trainee Programme

Management Trainees (MT) will embark on a 12-month training programme in preparation for assuming a leadership role within the department. Throughout the 12-month rotation, the Management Trainee will learn the basics and be rotated within the different positions/sections in the department.

  

An individualized development plan is created to map out rotations based on the individual’s background, experience and exposure. This program offers the Management Trainee to acquire work experience from ground level whilst gaining customer service skills and developing supervisory skills. Upon successful completion of the 12-month rotation, the candidate will be placed in a suitable management position, serving an 18-month bond with the company.

 

Front Office

The Front Office is responsible for creating a memorable experience for our guests starting from the moment of arrival, during their stay and up till they check-out and depart from our hotel. The Management Trainee will be learning the ropes from ground level to support the Front Office operations, and grow into the role of a Guest Relations Executive or Assistant Manager at the Front Desk after a 12-months training and specializing in Front Desk Operations.

 

Summary of Responsibilities:

Reporting to the Director of Front Office Operations, the Management Trainee will rotate between the different positions/sections in the department:

·  Front Desk
·  Airline Crew
·  Group Check-ins
·  Guest Loyalty Programs
·  Executive Club Floor
·  Lobby Host
·  Training in Opera systems
·  Customer Service Standards (LQA, VOG, TripAdvisor)

 

Requirements: 

·  Shift Work (including Sundays and PHs)
·  Constant standing and walking throughout shift
·  Must be able to bend and lift heavy items
·  Only open to Singaporeans and Singapore Permanent Residents

Qualifications

Qualifications:

·  Minimum Diploma/Degree qualification in related disciplines
·  Fresh graduate with a keen learning aptitude is welcome to apply
·  Strong administrative skills, organised and meticulous
·  Excellent interpersonal and communication skills
·  Effectively bilingual in English and Mandarin
·  Possess a positive attitude, mature, highly initiative and a self-starter
·  A good team player who is able to work independently in a highly pressurising and fast paced environment
·  Proficient in MS Office Applications
·  Able to commence work immediately or within short notice