Learning and Development Manager

Job description

Company Description

The Movenpick Hotel Waad Al Shamal is a luxury  5-star hotel located in the stunning Northern Province of Saudi Arabia. Boasting a total of 243 rooms, guests can indulge in unparalleled comfort and opulence during their stay. The hotel offers a wide range of amenities, including five exquisite food and beverage venues, providing guests with a diverse culinary experience. For those in need of professional spaces, the hotel features 18 expansive meeting rooms, perfect for hosting conferences, workshops, or other corporate gatherings. Additionally, the hotel offers large banqueting facilities, making it an ideal venue for grand celebrations and events. 

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are, and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

Learning & Development Manager 

Role Overview Purpose: To deliver training programs for management and line level colleagues for Movenpick Waad Al Shamal, facilitate the implementation and consistent achievement of the Movenpick L&D processes and to take responsibility for departmental trainers and L&D team development. 

Summary of Responsibilities:  

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Networking and building relationships with managers, trainers and colleagues within the Hotel to better understand and respond to different needs. 

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Ensure clear, timely and influential L&D communication is carried out across the hotel. 

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Representing Movenpick T&C department on various occasions at internal H&S, HACCP, Green Globe, Sirius, Talent Management, and other meetings. 

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Representing Movenpick Waad Al Shamal L&D Team at external regional L&D Meetings where required. 

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Being involved in Regional projects identified for L&D Manager input 

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Work and build relationships with external suppliers to maximize collaboration and effectiveness of learning provided 

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Delivery and facilitation of core Accor courses under the Supervisory and Management Excellence series of programs for Movenpick Waad Al Shamla managers, supervisors and colleagues 

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Manages and co-ordinates Management Trainees and Interns when applicable 

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Ensures team standards are consistent in the “Train and Develop Colleagues” Process and “ Assess Colleague Competence and Performance” Process  

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Manage internal and external learning and development communication 

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Responsible for learning attendance  

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Design and develop training materials and courses that are consistent with other Accorhotels training programs 

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Deliver Trainer development programs to develop, assess and certify new departmental trainers 

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Provide learning opportunities for L&D team members to grow their abilities and unleash their talent and potential. 

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Facilitate and coach departmental trainers and cross trainees. 

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Conduct departmental training reviews where required. 

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Ensures that all Accor Hotels training tools applicable in KSA are implemented. 

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Monitors the timely tracking and submission of all Performance Reviews and records all training needs of the colleagues and ensure quality feedback sessions and its timely delivery. 

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Handles the Business Excellence requirements of the hotel

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Any other duties as may reasonably be requested by the management. 

·  Assist in the creation, implementation and facilitation of the Hotel Training Plan and budget that is aligned with the hotel’s goals and strategic plan
·  Conduct annual training needs analysis and coordinate with department managers to help identify training opportunities for their team members
·  Initiate, coordinate, deliver and follow-up on all training activities within the hotel
·  Actively initiate relationships and partnerships with industry associations, external training companies and academic counsels related to the hospitality industry
·  Update and maintain accurate records of training activities and participant information
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Other Responsibilities

·  Be fully conversant with hotel fire & life safety/emergency procedures
·  Attend all briefings, meetings and trainings as assigned by management
·  Maintain a high standard of personal appearance and hygiene at all times
·  Be aware of the hotel fire & life safety/emergency procedures
·  Perform other reasonable duties assigned by the assigned by the Management
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Main Complexity/Critical issues in the Job

Maximize learning by providing a creative and efficient environment in the delivery of training sessions

·  Maintain an ongoing Training Calendar to ensure learning resources and opportunities are maximized
·  Develop and manage a central internal resource library of videos/books/magazines that can be utilized by all employees
·  Share responsibilities for the integration and orientation process of new hires
·  Assist with the implementation of new policies, procedures, and standards
·  Prepare and submit training reports

Qualifications

Bachelor or similar degree from an accredited college or university with major course work in hotel business, public or personnel administration, psychology or any other related field.

·At least 2 years of working experience in a similar role in a five-star hotel environment.

·High task achievement & delivery of training

·Excellent facilitation and presentation skills

·Communication and Listening Skills

·Ability to design Training Programs

·Preferably English and Arabic Language is prefreed 

·Aptitude for statistical analysis including the use of statistical software.

·Knowledge of computers and relevant software programs like word, excel, power point, access database, etc.

Additional Information

What is in it for you:

Employee benefit card offering discounted rates in Accor worldwide.

Learning programs through our Academies

Opportunity to develop your talent and grow within your property and across the world!