L&D Manager

Job description

Company Description

Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. 

Billed as ‘the first luxurious integrated resort in Jeddah’, Rixos Obhur Jeddah will meet the increasing demand for luxurious hospitality paired with high-quality leisure activities in the area. The resort will host guests in 250 residential units, including 176 rooms and 74 villas, as well as a fine-dining restaurant, two specialty beach restaurants and a lounge bar. Among its many highlights will be an exclusive private beach. Other amenities are to include a central ballroom for events, meeting rooms, a fitness center, a spa, kids and teens clubs, and several swimming pools. All of this will be set amid green landscaping, golden beaches and a port.

Job Description

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·  Training of in-house departmental Technical Trainers, selecting of those to cover every required field.
·  Conducts, co-ordinates and supervises all kinds of internal technical training and courses of the Department Heads and supervisors.
·  Ensures that departmental training schedules are established every six months in advance.
·  Co-ordinates training activities with regional or corporate Training departments.
·  Conducts General Training topics and ensures that all new employees are taken care of within the Work Supporter System (always in co-ordination with the Director of Human Resources).
·  Ensures the general orientation during the introduction of new employees.
·  Provides support and supervises the activities of the departmental menntor and checks regularly the proper introduction of new employees
·  Executes all carpenting and associated work to the highest professional standards for the whole complex
·  Compilation and updating of the requisite technical training manuals and tools per field, in collaboration with in-house specialists.
·  Updating of personal training history files of all employees in co-ordination with the Director of Human Resources.
·  Is familiar with Training Guidelines and Human Resources Policy issued by the Corporate head office and ensures that they are applied accordingly.
·  Helps in coordinating and supports yearly performance evaluations for supervisory staff together with the Director of Human Resources.
·  Orders and organizes distribution of Training Certificates.
·  Ongoing information of arising problems or conflicts within the departments on a confidential basis.
·  Evaluates customer needs from feed back of the guest questionnaires and compiles relevant measures for correction or improvement.
·  Compiles course/training requirements.
·  Compiles and establishes course/training control instruments.
·  Compiles hotel inspection reports, on the job observance.
·  Ensures proper course material and up-dated job descriptions for in-house departmental trainers are available for all departments. Continuously adapts them with relevant supervisors to their operational requirements.
·  Counselling of supervisors/employees in training matters (How to Train, etc.).
·  Establishes monthly reports according to Hotel's/regional office requirements.
·  Maintains a monthly overview of course breakdown and attendance.
·  Co-ordinates up-dating of personal files of employees together with the HR.

Qualifications

·  Previous experience of leadership in the area of L&D.
·  Degree in Human Resources Management / Hotel Management
·  Knowledge of luxury hotel standards
·  Strong oral and written communication skills
·  Ability to work effectively in a team environment and take initiative
·  Proficient in MS Excel, Word, & PowerPoint
·  Excellent interpersonal and communication skills; a team player

Additional Information

What we offer....

·  An innovative and fast-growing international group, committed not only to building new hotels, but to creating a global brand.
·  The opportunity to challenge the norm and work in a creative and rewarding environment.
·  Member of a team that is passionate about creating great hotel experiences and building a portfolio of brands.
·  Great discounts on the entire Ennismore family.
·  Many opportunities to progress and change as part of a global family of brands.
·  Regular team meetings, from our team cups to our annual parties (quite special!): we know how to have fun!

An annual calendar of diversity and inclusion events that gives you opportunities to learn, celebrate, and make a positive impact. opportunities to progress and grow in a diverse and global family of brands.