IT Assistant
Dubai, UNITED ARAB EMIRATES
Job description
Company Description
The iconic Queen Elizabeth II (QE2) is a historic gem and the only floating hotel in Dubai. The hotel features 447 distinctive rooms. A one-of-a-kind entertainment destination, rich in history where the past is relived in the luxury of today. Guest experience is a true British heritage and history with a visit to one of the world's most celebrated ocean liners, now permanently docked in the new marina at Dubai's Port Rashid in the UAE.
Job Description
Key Responsibilities:
· Provide first-level technical support to users for hardware, software, and network-related issues.
· Install, configure, and maintain computer systems, printers, and peripheral devices.
· Assist with user account creation, access management, and password resets.
· Support the setup and maintenance of email accounts, shared mailboxes, and system permissions.
· Perform regular system updates, antivirus checks, and data backups.
· Log, track, and resolve IT service requests through the helpdesk system.
· Troubleshoot network connectivity problems and escalate complex issues to higher-level IT staff.
· Assist with the installation and maintenance of POS, Opera, and other business applications.
· Maintain inventory records for IT equipment and ensure proper documentation.
· Provide on-site support for meetings, events, and system rollouts when required.
· Ensure adherence to IT policies, data security standards, and company protocols.
· Coordinate with vendors or external support teams when needed.
Qualifications
Qualifications and Skills:
· Diploma or Bachelor’s degree in Information Technology, Computer Science, or a related field.
· 1–3 years of experience in IT support or a similar role.
· Good knowledge of Windows OS, Microsoft 365, and common business applications.
· Basic understanding of networking concepts (LAN/WAN, routers, switches, Wi-Fi).
· Familiarity with ticketing systems and remote support tools.
· Strong troubleshooting and problem-solving skills.
· Excellent communication and customer service skills.
· Ability to prioritize tasks and work under pressure.
· Willingness to work flexible hours or weekends if required.
· Experience in hospitality systems such as Opera PMS, Simphony POS, or similar platforms.
· IT certifications (CompTIA A+, Microsoft Certified, CCNA, etc.) are an added advantage.