IT Assistant

Job description

Job Description

IT Operations

·  Provide technical support to staff by troubleshooting and resolving IT-related issues.
·  Install, configure, and maintain computer hardware and software.
·  Assist in managing network systems, including routers, switches, and firewalls.
·  Support the setup and management of email accounts and servers.
·  Assist in ensuring data backup, security, and privacy compliance.
·  Help maintain inventory of IT equipment and software licenses.
·  Provide support for hardware repairs and software updates.
·  Assist with training users on new technologies and software tools.
·  Document IT issues and resolutions for future reference.

Qualifications

·  Bachelor's degree in Information Technology or related field, or relevant certifications.
·  Familiarity with Windows and Mac operating systems, office software, and hardware components.
·  Strong problem-solving and analytical skills.
·  Excellent communication and customer service skills.
·  Basic knowledge of network protocols, firewalls, and security tools.
·  Ability to work under pressure and meet deadlines