IT Agent

Job description

Company Description

Why work for Accor? 
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By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit   https://careers.accor.com/  

Do what you love, care for the world, dare to challenge the status quo!  #BELIMITLESS 

Nestled in the charming town of Yalikavak, MGallery The Bodrum Hotel is just minutes away from the famous Yalikavak Marina. The hotel offers a range of thoughtfully designed rooms from cozy Junior Suites to luxurious Executive Suites, and spacious Two-Bedroom Family Suites, each room combines comfort and style for a delightful stay.

Situated by a private beach area, the hotel is a top choice for couples, honeymooners, families, and travelers seeking tranquility.

The five star two-year-old hotel offers; exclusive sandy beach, an infinity pool, beachfront restaurants and bars, The spa features an indoor pool, hamam, gym, and soothing treatments, inviting guests to relax and unwind.

A unique feature of the hotel is its role as an open art gallery, proudly displaying a curated collection of over 100 art pieces from around the world. MGallery the Bodrum Hotel offers more than just a beachfront escape; it is a comfortable, luxurious, and creatively inspiring haven, where every moment is designed to create an unforgettable experience.

Job Description

Review, reroute, update and manage user-generated IT support tickets.
Generate IT Support tickets to for the IT Operations team.
Escalate systematic issues to management with specifics to promote a continuous improvement culture.
Install or remove computer software manually or via Microsoft Endpoint Configuration Manager (MECM).
Install, upgrade, repair, troubleshoot or retire standard computer hardware:  desktops, laptops, printers, monitors, keyboards, cables and docking stations.
Submit service requests to vendors to perform warranty repairs on computer hardware or software.
Perform general network connectivity (wireless and ethernet) troubleshooting to determine root cause of various failures:
Configure IP addresses statically or through DHCP reservations;
Review system logs to identify port blockages or permissions;
Install tools such as Wireshark to track packet losses and blockages;
Perform VLAN port changes to deploy or move computer objects to the correct location.
Install, remove or troubleshoot local and network printers, including scan to network and scan to email.
Perform basic Active Directory tasks:
Create Shared User Accounts;
Reset/Set User Account Passwords;
Manage AD Security Group Membership;
Review account attributes to determine access limitations.
As needed, perform end-user training on standard productivity tools such as Microsoft 365 Enterprise Apps, Microsoft Office, Multifactor Authentication tools (e.g. Symantec VIP or Microsoft Authenticator).
As needed, prepare knowledge base articles to help cross-train peers on lessons learned and key concepts.
Utilize PowerShell to run scripts to gather data or perform troubleshooting tasks.
Utilize system logs to determine the root cause of connection or installation failures.
Stay up to date on all required business SOP’s and trainings.

Qualifications

Required:

High school diploma or equivalent.
Minimum 3 years working in an end-user facing IT technical support environment.
Minimum 3 years working on IT software and/or hardware.
Very good communication skills (concise writing and orally convincing).
Able to lift up to 25 pounds.

Additional Information

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.