IRD Order taker

Job description

Company Description

Raffles Udaipur, your private oasis. A destination for the curious, well-travelled connoisseur on a constant quest for peace, calm and discovery. Located On A 21 Acres Private Island Amid Lush Greenery, Perfect For A Rejuvenating Stay. Enjoy Seasonally Inspired Dining Experiences and Unmatched Hotel Services and Amenities.

Job Description

·  Responsible for answering all telephone calls and prioritizing said calls.
·  Should have very good telephone etiquette.
·  Directly involved in the order-taking and order-placing process while dealing with guest requests and orders, courteously, efficiently, and promptly.
·  Should have good knowledge of room service menus and ongoing promotions in another F&B outlet.
·  Should be able to provide recommendations and suggestions to guests upon request.
·  Be knowledgeable of all services, facilities, and products offered by the hotel.
·  Consider the satisfaction of all guests by ensuring prompt, courteous, and efficient service at all times.
·  Display excellent conversation skills and selling techniques at all times.
·  Pay attention to guest orders, and know the menu thoroughly.
·  Write down all the information. Highlight special requests.
·  Ensure correct posting in the POS system for communication with the service and kitchen departments.
·  Able to perform all duties and tasks per the tasks required at the outlet.
·  Assist the department in driving guest satisfaction by providing consistent guest experiences.
·  Coordinate with Room Service Waiter/ Waitress, Captains, and Minibar Attendant.
·  Report positive and constructive guest feedback to the manager.
·  Promptly handle guest queries, complaints, and all issues professionally.
·  Have the knowledge and understanding to explain and perform upselling of all items offered by the department assigned as well as offering alternatives or suggestions to guests.

Qualifications

·  Relevant experience as a IRD Order Taker or in simillar role.
·  Diploma/ BS degree in hospitality management, business administration, or related field
·  Excellent communication skills & guest engagement skills 
·  Excellent problem resolution skills along with outstanding communication and active listening skills
·  Ability to work flexible hours
·  Proficiency in English

Additional Information

·  An opportunity to be with world’s preferred hospitality company
·  Captivating and rewarding experience working alongside passionate professionals
·  Range of exclusive Heartist Benefits
·  Develop your talent through learning programs by Academy Accor.