Intern – Front Office

Job description

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
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Raffles the Palm Dubai is on the western crescent of Palm Jumeirah, the world’s largest manmade island and archipelago. This luxurious five-star hotel with 374 spacious rooms, suites and villas is embellished with hand-crafted Italian touches and offset by carefully selected amenities to complete the atmosphere of elegance. Guests can enjoy panoramic views, a private beach, state of the art entertainment and recreational facilities, including specialist boutiques, a VIP movie theatre, signature and private restaurants complemented by exquisite banqueting and conference spaces.

When visiting Raffles, guests will discover the individual personality and story offered by the hotel. At the essence of every Raffles is the delivery of thoughtful, personal and discreet service to well-travelled guests.  Raffles Hotels & Resorts is an award-winning, luxury international hotel company with a history dating back to 1887 with the opening of Raffles Hotel, Singapore.  The portfolio currently comprises eleven luxurious properties, from secluded resorts to city hotels in key locations around the world.

Job Description

·  Meet and greet guests as they arrive to the hotel.
·  Register and room all guest arrivals according to established procedures.
·  Perform check in, check out and room change procedures and ensure all data are accurately entered into the hotel system.
·  Attend to guest’s complaints, inquiries and requests, refer problems to supervisor/Assistant Manager if he/she unable to assist
·  To anticipate and personalize service for each guest to ensure their satisfaction.
·  To follow up with guests during their stay to ensure their satisfaction.
·  Perform job duties as advised by the Head of the department.
·  Establish and maintain good communications and teamwork skills with fellow Heartist and other departments within the hotel as and when required.
·  Ensure to maintain the training plan effectively and seek for assistance if required.

PERSONAL ATTRIBUTES

·  Must have a professional and neat presentation.
·  Should have strong interpersonal skills and problem-solving skills
·  Should be highly responsible and reliable
·  Should have the ability to work cohesively as part of a team
·  Should have the ability to work well under pressure in an accelerated environment
·  Have the ability to build trusting relationships with others.
·  Should be creative, effective team player, possessing a high degree of professionalism, business acumen, energy and determination.
·  Must project positive attitude, and outgoing personality.
·  Must be guest oriented.
·  Should be passionate about learning

Qualifications

·  Currently pursuing a degree or diploma in Hospitality, Culinary Arts, or a related field.
·  Proficient in verbal and written communication in English (Additional foreign language would be an advantage), with the ability to interact professionally with guests and team members.
·  Previous experience in customer service, preferably in a food and beverage setting, is a plus.
·  Understanding of basic food handling, service standards, and hospitality etiquette.
·  Basic knowledge of luxury hotel standards and operations.

Additional Information

·  Knowledge of Microsoft Office applications (Excel, PowerPoint, Word)
·  Basic knowledge of luxury hotel standards and operations.
·  Must have strong written and verbal communication skill in English (Additional foreign language would be an advantage)

EXPERIENCE

We are looking for an enthusiastic intern who is currently pursuing Bachelors degree from a reputable Hotel School or University