Intern – Food & Beverage

Job description

Company Description

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By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
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Raffles the Palm Dubai is on the western crescent of Palm Jumeirah, the world’s largest manmade island and archipelago. This luxurious five-star hotel with 374 spacious rooms, suites and villas is embellished with hand-crafted Italian touches and offset by carefully selected amenities to complete the atmosphere of elegance. Guests can enjoy panoramic views, a private beach, state of the art entertainment and recreational facilities, including specialist boutiques, a VIP movie theatre, signature and private restaurants complemented by exquisite banqueting and conference spaces.

When visiting Raffles, guests will discover the individual personality and story offered by the hotel. At the essence of every Raffles is the delivery of thoughtful, personal and discreet service to well-travelled guests.  Raffles Hotels & Resorts is an award-winning, luxury international hotel company with a history dating back to 1887 with the opening of Raffles Hotel, Singapore.  The portfolio currently comprises eleven luxurious properties, from secluded resorts to city hotels in key locations around the world.

Job Description

Guest Service & Satisfaction

·  Assist in greeting and seating guests in a friendly and professional manner.
·  Provide personalized service, taking guest orders accurately and delivering food and beverages promptly.
·  Address guest requests and ensure high levels of satisfaction throughout their dining experience.
·  Handle guest complaints and resolve issues under the supervision of senior colleagues.

Support in Food & Beverage Operations

·  Assist in setting up dining areas, including table settings, buffet arrangements, and event layouts.
·  Help in replenishing food and beverage supplies during service periods.
·  Maintain cleanliness and organization of workstations, dining areas, and back-of-house spaces.
·  Support the service team in preparing and delivering food and beverages.

Team Collaboration

·  Work closely with the service, kitchen, and bar teams to ensure smooth operations and consistent service delivery.
·  Communicate effectively with other staff members to meet guest needs in a timely and efficient manner.
·  Support senior colleagues in executing special events, banquets, and private dining experiences.

Food & Beverage Knowledge

·  Learn and understand the menu, including ingredients, preparation methods, and presentation standards.
·  Provide guests with informed recommendations on food and beverages, including wine pairings and specialty cocktails.
·  Stay updated on special promotions, seasonal items, and dietary accommodations.

Adherence to Health & Safety Standards

·  Follow hotel safety guidelines, including food handling, hygiene, and sanitation practices.
·  Assist in maintaining a clean, organized, and safe environment for both guests and staff.
·  Report any safety or maintenance concerns to the appropriate personnel.

Inventory & Stock Management

·  Assist in monitoring and maintaining food and beverage inventory levels.
·  Support the team in placing orders, receiving deliveries, and stocking supplies as needed.

Learning & Development

·  Actively participate in training sessions, shadowing senior team members to gain deeper insights into operations.
·  Stay open to feedback and continuously strive to improve your service and operational skills.

Upselling & Revenue Contribution

·  Learn and apply upselling techniques to enhance guest experiences and increase revenue, such as promoting premium items or special offers.

PERSONAL ATTRIBUTES

·  Must have a professional and neat presentation.
·  Ability to communicate clearly and professionally with both guests and colleagues.
·  A passion for delivering exceptional guest experiences with attention to detail and personalized service.
·  Collaborative and able to work effectively within a diverse team environment.
·  Flexibility to handle a fast-paced environment and adjust to changing guest needs.
·  Enthusiastic and approachable, with a proactive approach to problem-solving.
·  Eagerness to learn and grow in the hospitality industry, taking feedback to improve skills.
·  Maintain high standards of appearance, behaviour, and service consistent with a 5-star environment.
·  A sharp focus on accuracy in order-taking, service, and maintaining cleanliness and organization.
·  Ability to prioritize tasks effectively to ensure smooth and efficient service.
·  Should be highly responsible and reliable
·  Must project positive attitude, and outgoing personality.
·  Should be passionate about learning

Qualifications

·  Currently pursuing a degree or diploma in Hospitality, Culinary Arts, or a related field.
·  Proficient in verbal and written communication in English (Additional foreign language would be an advantage), with the ability to interact professionally with guests and team members.
·  Previous experience in customer service, preferably in a food and beverage setting, is a plus.
·  Understanding of basic food handling, service standards, and hospitality etiquette.
·  Basic knowledge of luxury hotel standards and operations.