Room Service Supervisor

Job description

Company Description

At  Mövenpick BDMS Wellness Resort Bangkok , we offer a perfect harmony of comfort and recuperation for guests seeking a restful escape while still in the heart of Bangkok, one of Asia’s most popular city destinations.

All rooms are designed with space in mind, offering private balcony access and featuring wellness equipment such as sleep therapy speakers and yoga mats. Guests can indulge in culinary delights that are health-focused yet utterly delicious at the resort’s various outlets.

A welcoming outdoor pool, set amidst stunning surroundings, encourages guests to linger and unwind.

Job Description

·  Supervise and coordinate all aspects of in-room dining services, including order taking, preparation, and delivery
·  Ensure prompt, courteous, and professional service is provided to guests at all times
·  Monitor the quality of food and beverages served, ensuring they meet Mövenpick’s standards
·  Train and mentor in-room dining members, ensuring they are knowledgeable and efficient in their roles
·  Manage inventory and ensure the availability of necessary supplies
·  Handle guest complaints and resolve any service issues promptly and effectively
·  Maintain cleanliness, sanitation, and organization of work areas and equipment
·  Ensure compliance with health and safety regulations

Qualifications

·  Proven experience in a supervisory role within food and beverage service, preferably in a hotel setting
·  Strong understanding of in-room dining operations and guest service standards
·  Excellent communication and interpersonal skills
·  Ability to lead and motivate a team
·  Detail-oriented with strong organizational skills
·  Ability to work flexible hours, including weekends and holidays
·  Fluency in both Thai and English; additional languages are a plus
·  Knowledge of food safety and hygiene standards

Additional Information

·  Employee benefit card offering discounted rates at Accor hotels worldwide.
·  Develop your talent through Accor’s learning programs.
·  Opportunity to grow within your property and across the world!
·  Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.