Housekeeping Supervisor

Job description

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

Main Duties:

·  Consistently offer professional, engaging and proactive guest service while supporting fellow Colleagues.
·  Supervise and coach team members’ performance toward achieving exceptional guest service.
·  Audit work of Room Attendants in assigned areas to remain consistent with Accor standards.
·  Ensure cleanliness of guest corridors, rooms, and other specific areas of the hotel as assigned.
·  Proactively identify potential day-to-day operational concerns, determine appropriate solutions and follow-up to ensure high service levels are maintained.
·  Demonstrate Accor core values in all interactions.
·  Ensure employees receive the required training and support to effectively perform their roles.
·  Manage all aspects of Room Attendants’ performance including the completion of annual performance reviews.
·  Assist in the preparation of preventive housekeeping maintenance reports and analyses.
·  Promptly respond to guest complaints and ensure appropriate follow up activities occur and all items are documented according to standard operating procedures.
·  Follow and ensure compliance with all corporate, hotel and departmental policies and procedures.
·  Participate in hotel committees.
·  Strict adherence to all Health & Safety training, guidelines and work practices previous that are established by Accor, local government, international bodies.
·  Perform any other duties, tasks, and assignments within your department as required.

Qualifications

·  Hospitality degree 
·  At least 2 years housekeeping experience in a luxury hotel environment required
·  At least 1 year supervisory experience is preferred; basic training skills are required
·  Excellent communication and organizational skills
·  Ability to work well under pressure
·  Experience with Property Manager and Microsoft office suite of programmes is an asset
·  Demonstrated strong attention to detail and the ability to meet exacting standards
·  Proven ability to focus attention on guest needs, remaining calm and courteous at all times

Additional Information

Your team and working environment:
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements, such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.