Housekeeping Order Taker (Saudi Only)

Job description

Company Description

About Novotel Al Anoud:

Novotel Al Anoud, part of Accor Group, is a premium hotel in Riyadh that offers world-class hospitality services. We strive to create a memorable guest experience by combining innovation, comfort, and exceptional service. Join us and be part of a dynamic team driving digital transformation in hospitality

Job Description

We are seeking a professional and friendly Housekeeping Order Taker to join our team in Riyadh, Saudi Arabia. As a crucial member of our hospitality staff, you will be responsible for efficiently managing housekeeping requests and ensuring guest satisfaction.

·  Answer and process housekeeping requests from guests via phone, in-person, or through the hotel management system
·  Coordinate with the housekeeping team to ensure timely fulfillment of guest requests
·  Maintain accurate records of all housekeeping orders and their status
·  Provide exceptional customer service by addressing guest inquiries and concerns promptly
·  Collaborate with other departments to resolve any issues related to housekeeping services
·  Monitor inventory of housekeeping supplies and report shortages to the appropriate personnel
·  Assist in training new team members on order-taking procedures and guest interaction protocols
·  Contribute to maintaining high standards of cleanliness and organization within the housekeeping department

Qualifications

·  Saudi nationality is required for this position
·  Excellent communication skills in both Arabic and English
·  Previous experience in hospitality or customer service roles
·  Proficiency in using hotel management systems and basic computer skills
·  Strong attention to detail and ability to multitask in a fast-paced environment
·  Knowledge of housekeeping operations and standards in the hospitality industry
·  High school diploma or equivalent
·  Ability to work flexible hours, including weekends and holidays
·  Positive attitude and commitment to delivering exceptional guest experiences
·  Strong problem-solving skills and ability to handle guest complaints professionally

Additional Information

Job Benefits:

· 
Competitive salary and benefits package.

· 
Professional growth opportunities within Accor Group.

· 
A dynamic and supportive work environment.

· 
Employee discounts and exclusive hospitality benefits.