Housekeeping Manager

Job description

Company Description

Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

Job Description

Key Responsibilities:

1. Team Leadership & Management

·  Supervise, train, and motivate the housekeeping team to ensure efficiency and high-quality service.
·  Assign tasks and schedules to ensure all guest rooms, public areas, and back-of-house spaces are cleaned and maintained properly.
·  Conduct performance evaluations, provide coaching, and implement training programs for continuous improvement.

2. Operational Management

·  Ensure daily housekeeping operations run smoothly, including room turnovers, laundry services, and public area maintenance.
·  Monitor inventory levels of cleaning supplies, linen, and guest amenities, and coordinate with procurement for timely replenishment.
·  Implement housekeeping procedures and standards in alignment with resort policies and five-star hospitality expectations.

3. Guest Satisfaction & Quality Assurance

·  Maintain high cleanliness and hygiene standards to ensure exceptional guest satisfaction and positive reviews.
·  Handle guest requests, complaints, and feedback professionally and efficiently.
·  Conduct regular inspections of rooms, suites, and public areas to ensure compliance with resort standards.

4. Budget & Cost Control

·  Develop and manage housekeeping budgets, ensuring cost efficiency without compromising quality.
·  Monitor labor costs and optimize staff scheduling based on occupancy levels.
·  Identify cost-saving opportunities while maintaining service excellence.

5. Compliance & Safety

·  Ensure adherence to health, safety, and sanitation regulations, including fire safety and chemical handling procedures.
·  Implement eco-friendly and sustainable housekeeping practices in line with resort policies.
·  Train staff on emergency procedures and workplace safety measures.

Qualifications

·  ducation: Diploma or degree in Hospitality Management, Hotel Administration, or a related field.
·  Experience: Minimum 3-5 years of housekeeping supervisory or managerial experience in a luxury hotel or resort .

Additional Information

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.