Laundry Attendant

Job description

Job Description

Key Deliverables and Responsibilities

 

Planning & Organizing:

·  Plan cleaning schedule according to the Room Status Sheet allocation.
·  Ensure Housekeeping trolley is stocked daily in a neat and organised manner.
·  Maintain strong knowledge of the local area to ensure you are equipped to answer guest enquiries and provide accurate directions

 

Operations:

Washing and Cleaning:

·  Laundry Processing:
·  Sort soiled linens, towels, uniforms, and other items based on fabric type, color, and cleaning requirements.
·  Operate industrial washing machines and dryers to wash and dry laundry in an efficient and timely manner.
·  Pre-treat stains and heavily soiled items using appropriate chemicals and techniques.
·  Handling Delicate Fabrics:
·  Follow specific washing instructions for delicate or special items such as uniforms, guest laundry, and high-quality linens.
·  Use the correct washing cycles, water temperatures, and cleaning solutions to ensure fabric preservation.
·  Chemicals and Detergents:
·  Use the correct amount of detergents, softeners, and chemicals for each load of laundry.
·  Ensure proper handling and storage of cleaning chemicals in compliance with safety protocols.

Quality Control:

·  Inspection and Folding:
·  Inspect all washed items for stains, damage, or incomplete cleaning and rewash items if necessary.
·  Fold, iron, and neatly organize clean laundry, ensuring it meets the resort’s quality standards.
·  Equipment Maintenance:
·  Maintain and clean washing machines, dryers, and other laundry equipment to ensure they operate smoothly.
·  Report any equipment malfunctions or breakdowns to the Laundry Supervisor immediately.

Guest Laundry Service:

·  Personalized Laundry Service:
·  Handle guest laundry requests by washing, drying, and folding guest clothes according to their specific instructions.
·  Ensure timely delivery of clean laundry back to guests, providing an exceptional level of service.

Health, Safety, and Hygiene:

·  Health & Safety Compliance:
·  Adhere to all health and safety guidelines, including the safe handling of chemicals and following proper laundry procedures.
·  Wear protective gear and follow safety protocols to prevent injuries or accidents in the laundry area.
·  Cleanliness:
·  Ensure that the laundry room and all equipment are kept clean, sanitized, and organized at all times.
·  Dispose of waste and lint from dryers according to proper procedures.

Coordination and Teamwork:

·  Team Support:
·  Work closely with other members of the laundry and housekeeping teams to meet daily laundry quotas and schedules.
·  Assist other laundry staff with sorting, folding, and ironing when required.
·  Communication:

 

 

 

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·  Communicate any laundry-related issues or special requests to the Laundry Supervisor.
·  Report any damaged items or concerns about quality to the supervisor promptly.

 

Administration:

Use the duty shift checklists to ensure tasks are completed.