Housekeeping Coordinator

Job description

Company Description

Join us at Accor, where life pulses with passion!​

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.​

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!​

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.​

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart,​
Join us and become a Heartist®

Job Description

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·  Records and collects all keys and papers held within the Housekeeping Office.
·  Ensures the sorting of all daily activity reports in the Housekeeping Office.
·  Protects the privacy and security of guests and co-workers.
·  Answers phone calls promptly, following proper telephone etiquettes as trained and per the standards.
·  Records all incoming calls, ensures all messages are disseminated and followed up accordingly.
·  Handles all issues pertaining to Lost & Found - receiving, recording, storage, claiming and clearing.
·  Updates and maintains all housekeeping files.
·  Updates and prints out from the Opera system the room discrepancy report in morning and afternoon and ensures the submission of a copy to Accounts and Front Office.
·  Arranges baby-sitting for guests and prepares attendance sheets for the monthly payroll.
·  Keeps and maintains the cleanliness and tidiness of the Housekeeping Office.
·  Clears all outdated reports on a monthly basis based on the hotel standard for record keeping.
·  Supports all co-workers and treats them with dignity and respect.
·  Protects company tools, equipment, machines, or other assets in accordance with company policies and procedures.
·  Ensures uniform, nametag, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
·  To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.).
·  To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment.
·  To provide carrying chemicals safely, carrying, storing and using in accordance with laws, controlling reducing chemical dirtiness.
·  Carries out all responsibilities related to the quality management systems implemented at the facilities
·  Carries out all other duties assigned by managers and hotel management not specified in the job description.

Qualifications

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·  Education: At least a high school or vocational diploma
·  Experience: At least 1 year of experience in the related field.
·  Foreign Language: Not expected.
·  Courses and Training: Prior attendance in courses and seminars in the related field.
·  Computer Literacy: Not expected.
·  Skills:    Adaptability/Flexibility, Stress Tolerance