Housekeeping Coordinator

Job description

Company Description

Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

Job Description

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To attend and handle all guest requests received for internal services, as per the hotel standards and procedures. 

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To answer and handle calls, wake-up calls and messages, properly using the telephone etiquettes and Risos standards. 

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To ensure that all guests enjoy their stay being offered the finest personal service. 

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To respect the privacy of the guests and the confidentiality of the information. 

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To report any guest comment or complaint. 

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To set-up inventory and monitor supplies and other commodities upon guest requests. 

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To update the above items’ availability in the PMS. 

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To be aware of and to follow emergency and security procedures. 

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To fulfill administrative tasks, housekeeping office coordination and filing. 

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To respect key handling procedures. 

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To read and update logbooks. 

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To update guest history in the PMS. 

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To keep all equipment clean, areas tidy and well maintained as per the Housekeeping Operations Manual. 

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To carry out special projects according to given assignments. 

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To attend a daily line up briefing with the Housekeeping team. 

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To coordinate with all departments as per guests and operational needs. 

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To inform concerned division or department heads whenever a matter is delayed or not solved