Housekeeping Attendant

Job description

Company Description

Raffles Seychelles, part of the esteemed Raffles Hotels & Resorts, boasts 20 ultra-luxury properties worldwide, some featuring exclusive branded residences. In 2023-24, four new Raffles hotels will be unveiled. The brand, named after Sir Stamford Raffles, exudes elegant British charm while catering to the modern lifestyles of well-travelled guests. With warm, personalized service and iconic Raffles Butlers, we offer an atmosphere of generosity.

Our hotels are not just accommodations; they are art museums, culinary hubs with renowned chefs, and pioneers in next-gen wellness experiences. We prioritize cultural and natural heritage preservation, employing experts within our properties. At Raffles, guests transform into friends and eventually become family. It's a place to celebrate, explore, exchange ideas, and discover a new dimension of luxury that resonates with emotions as gracefully as the Raffles name itself.

Job Description

Position:                       Housekeeping Attendant

Department:                Housekeeping

Reports to:                   Executive Housekeeper

                                                 

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PURPOSE OF POSITION

To provide consistent service to guest villas, restaurants, public areas, back of the house and other areas that meet the hotel’s standards for cleanliness and presentation

KEY ROLES & RESPONSIBILITIES

·  Clean and maintain guest villas, restaurants, public areas, back of the house areas and other areas  as assigned on daily basis according to the company’s standards and procedures
·  Replenish guest supplies /linen in service stations/ villas /public spaces
·  Take good care of the service pantries making sure they are clean and neatly arranged
·  Make flower arrangements when and if required
·  Ensure guests requests are promptly and courteously met
·  Report damage or malfunction in guest villas, restaurants, public areas, back of the house areas, pantries to Supervisor
·  Maintain equipment in a proper state of cleanliness and repair
·  Maintain a section villa task  report as well as a daily productivity report /check list
·  Attend daily briefings with supervisor and take on daily assigned tasks as required
·  Report lost and found articles to Supervisor immediately
·  Handle guest complaints, reporting them to Supervisor immediately
·  Report unusual behavior/activities in guest villas, restaurants, public areas, back of the house areas, pantries  to Supervisor
·  Record villa status in allocated section accurately
·  Comply with hotel’s health, safety and hygiene policy
·  Adhere to personal grooming and hygiene standards
·  Attend meetings and training sessions as required
·  Fully understands the difference in guest levels (VIPs) and Room Categories
·  Create awareness of functions / operations in public area /restaurants

 

PERSONAL ATTRIBUTES

·  Good organizational skills
·  Good level of engagement with guests
·  Good knowledge of HK Operations

EXPERIENCE

·  Minimum 2 years experience in a similar capacity in a luxury hotel environment

Qualifications

QUALIFICATIONS

·  Secondary education