Hotel Manager

Job description

Job Description

What You Will Be Doing:

·  Ensure the smooth operation and coordination of the hotel through respective Department Heads (Front Office, Housekeeping, Golf, Spa & Health Club, Food & Beverage, and Culinary)
·  Lead by example, Ensuring delivery of a consistently exceptional luxury guest experience across all areas of the hotel, in line with Fairmont brand standards
·  Analyses guest feedback, trends and satisfaction metrics, implementing corrective actions and continuous improvement initiatives
·  Support the General Manager in the overall management and strategic direction of the hotel.
·  Oversee day-to-day operations of the Resort, including Food & Beverage, Culinary, and Rooms Division.
·  Ensure the hotel team delivers Fairmont’s service promise and the highest level of brand standards, turning guest moments into memorable experiences.
·  Maintain constant awareness of all ongoing activities throughout the entire operation.
·  Drive quality across the resort and inspire the team to create extraordinary guest experiences.
·  Demonstrate commitment to service excellence through effective implementation and delivery of Fairmont Hotels & Resorts standards at all times.
·  Assume the responsibilities of the General Manager in their absence.
·  Guarantee through effective supervision that all services offered are always available and carried out efficiently.
·  Ensure the team is fully aware of operating standards and mystery audit criteria, conducting spot checks and audits to ensure targets are met.
·  Verify daily that all standards and procedures are adhered to.
·  Monitor staff rotas to ensure effective coverage of outlets, with payroll in line with budget.
·  Support Heads of Department (HODs) in managing talent within their departments, ensuring correct standards and methods of service are maintained.
·  Maintain good working relationships with EXCOM members, third parties, and Accor Hotel Services.
·  Oversee hotel ownership, membership, and local community relations.
·  Develop and update strategies and key objectives to enhance F&B outlet performance and standards, involving HODs in strategy and concept development.
·  Meet regularly with outlet managers and other HODs to review departmental operations, ensuring smooth coordination and communication.
·  Ensure each department meets its quantitative and qualitative targets.

Additional Information

·  Lateral movement role for current Director of Operations, Hotel Manager and EAMs only