Hotel Butler

Job description

Company Description

Introducing Raffles Al Areen Palace Bahrain, an extraordinary addition to Raffles Hotel's renowned portfolio. This ultra-luxury property offers a unique experience as "The Palace of the Secret Garden." With 78 private pool villas ranging from 1 to 3 bedrooms, Raffles Al Areen Palace Bahrain redefines luxury hospitality in Bahrain. Our spacious villas, starting from 400 sqm, feature private pools and jacuzzis, providing guests with ultimate relaxation and privacy. Our dedicated team of Raffles Legendary Butlers ensures exceptional service and attention to detail, creating unforgettable moments for each guest. Conveniently located just 40 minutes from the airport and 30 minutes from the City Center, Raffles Al Areen Palace Bahrain offers easy access to Exhibition World Bahrain, Bahrain International Circuit (BIC), and the Al Dana Amphitheater, making it an ideal choice for cultural, entertainment, and business destinations.

Job Description

Summary of Responsibilities

Responsibilities and essential job functions include but are not limited to the following:    

Key Role & Responsibilities:

·  Ensure that all Villas are properly cleaned & set up at all times, in line with the Raffles’ Standard Operating Procedures and within LQA standards.
·  Ensure health & safety requirements are adhered to, including a personal knowledge of the correct usage of all chemicals used in Housekeeping.
·  All audit requirements records for residences are maintained, e.g.  OS&E inventory, assets and other items as applicable
·  Ensure that par levels of linen, towels and other OE items are current, and in line with inventory
·  Ensure that lost and found articles are processed properly and that the correct logs are maintained as per the L&F SOP.
·  Follow and recommend measures to minimize all wastage of materials and amenities are used in the department.
·  Ensuring security awareness throughout the Hotel, reporting incidents to the appropriate Manager when warranted.
·  Ensure all special requests are met, with particular reference to families visiting our resorts with children.
·  Ensures any special requests from guests are carried out and delivered on time exceeding guest’s expectations where possible.
·  Clean and take care of all working equipment used by himself / herself.
·  Report any damage or loss in a villa immediately after being found.
·  Remove all room service clearance from the villa and immediately.
·  Report any suspicious person, sleep outs, ‘Do Not Disturbs’ to Rooms Department.
·  Prior to the guest arrival read correspondence and search the guest profile to find out “who they are, their preferences (like and dislike etc) and Villa is personalized for each guest (music, beverages, food, special requests in place).
·  Welcome & Greets guest at the conservatory (Welcome at airport might require at certain occasions), propose a resort tour while driving guests to Villa. Share their itineraries and Offer Unpack & packs service while villa orientation.
·  Coordinates all aspects of the guest’s preferences during his stay with: FO team, Food and Beverage, Spa, laundry departments and management team.
·  Prepares and serves Breakfast, Lunch, Dinner and BBQ’s in villa or any other private dinning option.
·  Prepare Guest laundry (Liaise with Laundry team if laundry exceeds 10 pcs and for delicate garments)
·  Practice active Listening and use intuition, by innovative offering indigenous surprises such as: Drawing a bath, rituals, special dining (Romantic dinner, BBQ etc.), picnic setup, Romantic set ups, flower bouquets, flower decorations, and any other WOW’s. Each guest must leave with the feeling that service was tailored to their need and unforgettable memories.
·  Escort guest to the conservatory, Spa reception, any other area as needed, specially the restaurant and introduce them to F&B Manager or Restaurant manager on first evening.
·  Offer-assistance with kids but will not replace babysitters.
·  Overlook and ensure general villa aspect including pool and garden are kept up to standard (no littering in around the villa).
·  Communicates all vital information on  guest log and completes Final Guest’s stay summary Report in maximum 24 hours after guest departure.
·  Attends FO department briefing and monthly meetings.
·  Mandatory to spend 4 hours training on monthly basis for online training (self-learning). Schedule and program will be communicated by one of the Department’ leaders.
·  Any other duties of a similar nature that may be assigned from time to time by Management as per the needs of the client.
·  To assist Resort’ butler team in occasions when Residential villa is not occupied.

Qualifications

Knowledge and Experience

·  Post-secondary education
·  Good Housekeeping, Food & Beverage, and Guest Relations knowledge
·  Minimum 1-year experience as a Butler in a luxury hotel environment
·  Degree in Hotel Management is an asset.

Competencies

·  A passionate positive personality with excellent eye for detail who can work under pressure with minimal supervision.
·  Good organizational skills, problem solving skills and engagement with guests to anticipate their needs.
·  Commitment to meet and exceed all performance standards.
·  Constantly look to develop own professional skills and abilities.
·  Adherence to Standard operating procedures
·  Ability to work a multi-cultural workforce.
·  High level of integrity, promptness, creativity, enthusiasm, dedication, time management, Team work, flexibility and support for continuous improvement
·  Good knowledge of the entire Housekeeping Operations
·  Knowledge of Opera Property Management System preferred.
·  Curiosity, listening skills
·  Strong ability and knowledge of Microsoft Office Suite (Excel, PowerPoint, etc.).
·  Perfectly fluent in English

Additional Information

·  Opportunity to join the first Raffles in Bahrain
·  Employee benefit card offering discounted rates in Accor worldwide
·  Learning programs through our Academies
·  Opportunity to develop your talent and grow within your property and across the world!
·  Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21