Hostess

Job description

Company Description

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Job Description

We are seeking a friendly and professional Hostess to join our team in Baghdad, Iraq. As the first point of contact for our guests, you will play a crucial role in creating a welcoming atmosphere and ensuring a positive dining experience. Your warm personality and attention to detail will set the tone for our restaurant and contribute to our mission of delivering exceptional customer service.

·  Communicates directly with guests i.e. presents menus, helps with recommendations, receives orders, places orders and handles payments. 
·  Ensures proper appearance (condition of uniforms) and grooming whilst on duty.
·  Handles the guest greeting upon arrival and their seating through the hostess.
·  Ensures that under no circumstances the entrance is left unattended.
·  Maintains a professional / friendly, yet discreet relationship with the outlet patrons to ensure their well-being.
·  Makes himself / herself familiar with all menus, promotions, and other relevant issues concerning the outlet (product knowledge).
·  Reports cleanliness and maintenance issues to the immediate Supervisor.
·  Handles guest complaints as per instructions or consults the immediate Supervisor.
·  Does all mise-en place work according to the whole day service requirements.
·  To report any equipment failures/problems to the Maintenance Department.
·  To pass any maintenance requests to the Maintenance Department.
·  To participate in any Training/Developments schemes as recommended by senior management.
·  Attends all regular departmental briefings and contributes to an open communication within the assigned team.
·  To treat guests and colleagues in a polite and courteous manner.
·  To observe high standards of personal hygiene.
·  To maintain clean and organized side stations at all times.
·  To anticipate customers’ needs.

Qualifications

 

·  At least 2year of customer service experience, preferably in a restaurant setting
·  Excellent communication skills in English, both verbal and written
·  Proficiency in basic computer skills, including Microsoft Office and email
·  Strong multitasking abilities and attention to detail
·  Ability to work in a fast-paced environment while maintaining a friendly demeanor
·  Basic math skills for managing reservations and table assignments
·  Knowledge of local cuisine and cultural customs in Baghdad
·  Flexibility to work various shifts, including evenings, weekends, and holidays
·  Enthusiasm for providing exceptional customer service