Hostess

Job description

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Job Description

We are seeking a friendly and professional Hostess to join our team in Riyadh, Saudi Arabia. As the first point of contact for our guests, you will play a crucial role in creating a welcoming atmosphere and ensuring a positive dining experience.

·  Greet and welcome guests with a warm, friendly demeanor
·  Manage reservations and seating arrangements efficiently
·  Escort guests to their tables and provide menus
·  Coordinate with servers and kitchen staff to ensure smooth service
·  Answer phone calls and respond to inquiries about the restaurant
·  Maintain cleanliness and organization of the reception area
·  Assist with special events and promotions
·  Handle guest concerns and complaints professionally
·  Manage waiting lists during peak hours
·  Ensure compliance with health and safety regulations
·  Collaborate with team members to maintain a positive dining atmosphere

Qualifications

·  Proven experience as a hostess or in a similar customer service role
·  Outstanding guest service skills with a friendly and enthusiastic attitude
·  Excellent verbal and written communication skills in English
·  Professional appearance and demeanor
·  Ability to multitask and stay organized in a fast-paced environment
·  Flexible availability, including evenings, weekends, and holidays
·  Strong problem-solving skills and ability to work independently
·  Basic computer skills, including proficiency in Microsoft Office suite
·  Knowledge of local culture and customs
·  Basic math skills for managing reservations and seating arrangements
·  Team-oriented mindset with a willingness to assist colleagues as needed
·  Physical stamina to stand, walk, and move for extended periods
·  Ability to perform tasks such as kneeling, pushing, and pulling when necessary

Additional Information

Your Team and Working Environment:

Join our warm and welcoming Front of House team, where hospitality, professionalism, and guest satisfaction are at the heart of everything we do. In this dynamic and fast-paced environment, you will work alongside passionate colleagues who value teamwork, attention to detail, and creating memorable guest experiences from the moment they walk through the door.

Our Commitment to Diversity & Inclusion:

We are an inclusive and diverse workplace that celebrates individuality and promotes equal opportunity for all. Our goal is to build a team where everyone feels valued, respected, and empowered to grow—regardless of background or experience.