Hostess

Job description

Job Description

·  Greeting and welcoming guests as they arrive at the restaurant.
·  Escorting guests to their tables and providing them with menus.
·  Taking reservations and managing the seating plan to ensure efficient operation.
·  Providing recommendations on food and drink selections, along with information about specials and promotions.
·  Ensuring that guests are attended to promptly and addressing any requests or concerns they may have.
·  Coordinating with the kitchen and serving staff to ensure smooth service.
·  Handling guest inquiries, feedback, and complaints in a professional and courteous manner.
·  Maintaining a clean and organized work environment.
·  Assist in setting up and clearing tables to ensure a smooth flow of service.
·  Collaborate with the restaurant manager and staff to ensure that guest preferences and special requests are accommodated.
·  Maintain knowledge of the restaurant's menu items, ingredients, and preparation methods to provide accurate information to guests.
·  Assist in training and mentoring new hostess staff members.
·  Help with administrative tasks such as taking reservations, managing guest lists, and updating restaurant seating arrangements.
·  Handle cash and credit card transactions accurately and securely.
·  Assist in maintaining a high standard of cleanliness and hygiene in the dining area.

Qualifications

·  Excellent communication and interpersonal skills.
·  Friendly and welcoming demeanour.
·  Ability to multitask and work in a fast-paced environment.
·  Knowledge of food and beverage offerings.
·  Previous experience in a similar role, preferably in a fine dining establishment.
·  Strong organizational and customer service skills.
·  Flexibility to work evenings, weekends, and holidays.