Host/Hostess - Bokan

Job description

Key tasks

We are Bokan, the dockside beacon for artisanal food & drink made using a mixture of local, ancient and adopted British ingredients.
We have crafted a menu inspired by rich European cultural cuisines that have flowed along the Thames since ancient times.
A place of trade for over 1,000 years we are inspired by the hardworking backdrop of historical Canary Wharf.

We are currently looking for the following roles for our fabulous roof top restaurant and bar:

• Welcomer

In this role you will coordinate the arrival and departure of guests. You help them to feel welcome and direct them to the area they wish to go. You take telephone reservations, as required and answer emails from guests about a variety of topics.

This modern venue is set across two floors, with panoramic views of London. Set to be a London destination, known for the view, the service and the creatively designed cocktails and extensive variety of spirits.

A good level of English, both written and spoken is essential and flexibility is required as there will be a combination of early morning and weekend shifts. Also, confidence working with computers to manage reservations, emails and databases.

If you like working in a busy environment are passionate about guest service and contact

Besides working daily with a panoramic view of London your benefits will include:

-You will be entitled to 28 days paid holiday (pro-rata) in each full holiday year, including Bank holidays
-Discretionary sick pay scheme
-Staff meals offered at the hotel
-Enjoy the Benefits of Bienvenue Card from day one - including discount accommodation, bonus breaks, discounts on the Eurostar and car hire
-Cycle to work scheme (T&Cs)
-Planned and structured induction training
-1:1 coaching from department HOD/Supervisor
-Opportunities for cross training to other departments
-Career opportunities across a network of international brands which are part of the Accor family including Sofitel, Fairmont, Swisshotel and Raffles
-All employees participate in an employee bonus scheme which provides you with the opportunity to earn an extra salary pro-rata.

Bokan is part of the AccorHotels group’s flagship hotel Novotel Canary Wharf. Novotel has nearly 496 hotels and resorts in 58 countries, located at the heart of major international cities, in business areas and tourist destinations. With a homogenous service in all its hotels, Novotel contributes to the well-being of business and leisure travellers: spacious and adaptable rooms, balanced meals 24/7, meeting rooms, caring staff, dedicated children’s areas and fitness rooms. Novotel hotels are also pioneers of sustainable development by participating in the Green globe global certification programme.

At Novotel, we grow faster

Feel fully responsible, be autonomous, adaptable, professional, have a love of adventure and a desire to stretch your limits: that’s the Novotel spirit .
An international brand with a network of 400 hotels in 60 countries, Novotel’s success is due to the professionalism and enthusiasm of its 30 000 employees who have been embodying the brand’s ideals for over 40 years.

DNA of the brand, innovation is at the heart of the promise made to employees: "At Novotel, we grow faster" . To transform this promise into reality, Novotel has implemented a unique human resources policy declined around five main professional career paths. Novotel accompanies each employee throughout their career. Integration, geographic mobility, bridging provision, skills development… everyone is given the opportunity to progress quickly and go further. Impossible is not Novotel.

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Desired profile

Skills

Level of Education Vocational education
Areas of study Hospitality Management
Professional experiences 1 to 2 years
Languages essential English

Essential and optional requirements

You must be eligible to live and work in the UK to apply for this position and be in possession of a current work visa. In line with the requirements set by the Asylum and Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of the eligibility will be required from candidates as part of the recruitment process.

·  Excel
·  Word
·  Micros