Host/ess

Job description

Company Description

Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. 

Billed as ‘the first luxurious integrated resort in Jeddah’, Rixos Obhur Jeddah will meet the increasing demand for luxurious hospitality paired with high-quality leisure activities in the area. The resort will host guests in 250 residential units, including 176 rooms and 74 villas, as well as a fine-dining restaurant, two specialty beach restaurants and a lounge bar. Among its many highlights will be an exclusive private beach. Other amenities are to include a central ballroom for events, meeting rooms, a fitness center, a spa, kids and teens clubs, and several swimming pools. All of this will be set amid green landscaping, golden beaches and a port.

Job Description

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·  Maintain complete knowledge of:

-Dining room layout, table/seat/section numbers, proper table setups, restaurant capacity, hours of operation, price range and dress code

- Restaurant reservation procedures

- Daily house count, arrivals, departures, VIP’s

- Scheduled in-house group activities, locations and times

- All department policies / service procedures

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·  Answer telephone within 3 rings, using correct salutations and telephone etiquette.
·  Take record and confirm restaurant reservations / cancellations in accordance with departmental standards.
·  Communicate reservation /cancellation changes to management as they arise throughout the shift.
·  Monitor the preparation of own assignments, ensuring compliance to departmental standards.
·  Ensure that all menu’s, check folders are cleaned and in sufficient quantity.
·  Ensure that the hostess stand is cleaned and organized.
·  Review the Reservation book, pre-assign designated tables and follow up on all special requests.
·  Greet the guests at the entrance of the restaurant
·  Seat Guest accordingly to floor plan / being fair to each waiter.
·  Show guests their table which has been designated to them
·  Ensure that the guests are pleased with their table.
·  Present the open menu to the guest.
·  Ensure that the tables are set to the best service of the guest.
·  Anticipate heavy business times and organize procedures to handle waiting lines.
·  Anticipate guests needs, respond to them promptly and acknowledge guest, however busy and whatever time of the day.
·  Maintain positive guest relations at all times.
·  Be familiar with hotel services / activities to respond to guest inquiries accurately.
·  Handle guest complaints following instant pacification procedures and insuring guest satisfaction.

Qualifications

·  Previous hospitality experience
·  Excellent communication skills
·  Strong customer service skills required.
·  Degree in Hospitality / Tourism

Additional Information

What we offer....

·  An innovative and fast-growing international group, committed not only to building new hotels, but to creating a global brand.
·  The opportunity to challenge the norm and work in a creative and rewarding environment.
·  Member of a team that is passionate about creating great hotel experiences and building a portfolio of brands.
·  Great discounts on the entire Ennismore family.
·  Many opportunities to progress and change as part of a global family of brands.
·  Regular team meetings, from our team cups to our annual parties (quite special!): we know how to have fun!

An annual calendar of diversity and inclusion events that gives you opportunities to learn, celebrate, and make a positive impact. opportunities to progress and grow in a diverse and global family of brands.