Head Hostess (Monkey Bar)

Job description

Company Description

Company Description

At the 25hours Hotel One Central, Bedouin traditions are brought back to life and reinterpreted in a contemporary way. Here our colleagues become storytellers themselves. With a view of the Museum of the Future near the Dubai International Financial Center, everyone will find their way to us. Whether for an ice cream walk or a birthday celebration, we also enjoy spending time together outside of work. We are a colourful, diverse, professional team and love our friendly, informal culture.

COME AS YOU ARE & JOIN THE  25h TRIBE.

Job Description

How does your working day look like …

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Responsible for the training of all reception/hostess team members to ensure consistent and high quality standards, discipline and build up high team morale, creating action plans for team member development. 

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Assign areas of responsibility to reception/hostess staff. 

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Assist with performance evaluation of line staff. 

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Posting of positive comments for viewing by all staff – reviewing negative comments with FOH Manager AND Venue Manager 

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Prepare the daily/weekly/monthly roster in co-ordination with the Operations team 

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Be fully aware of the Venue licensing regulations, health and safety procedures and to follow them and ensure that all team members are fully trained. 

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Conduct daily team member communication meetings in the absence of the Venue Manager 

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Adherence to stock control and par stocks of stationary and of equipment (controlling costs) 

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Assist, manage and control the use and upkeep of equipment’s and assets 

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Maximize revenue through sales and increase the revenue through up-selling, effective training and motivational techniques with regards to Events and Party Night Tables 

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Assist in developing strategies to increase sales 

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Be familiar with current industry trends and make suggestions how these could be brought into the company to increase revenues and add guest offering/themes. 

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Manage Reservations and Table Management System 

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Manage Database and upkeep of information – create reporting templates to update weekly 

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Manage yearly marketing calendar of events and promotions around town 

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Establish relationships with hotel concierges by supporting their profession by hosting their meetings (4 per year), invitational concierge cocktails and staying in contact on a regular basis.  

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Tracking of reservations coming from hotel concierges and administering concierge appreciation program. 

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Attend all external networking events as directed by Venue Manager and Managing Partner.   

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Oversee the weekly “What’s on” sheet where management of each restaurant is informed on current events that may affect business. Information gathered via networking & internet research includes:  

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Plan, organize and execute ‘group events’, parties, and ‘festive events’ at the Venue. Ensure success, profitability and guest satisfaction is achieved during these events. 

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Managing Guest list at the door on theme nights as directed by Venue Manager and Managing Partner 

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Personal follow-up via phone or email within one week of the event and update the template report as needed and file 

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Oversee mailing of official thank-you letter in the month following the event 

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Introducing potential clients to the venue 

Qualifications

Your personality counts more than your CV …

· 
Hotel related experience field 

· 
Admin knowledge 

· 
Microsoft office  

· 
Minimum of 1 year experience in Food & Beverage area  

· 
Middle East experience 

· 
Reinforces change through communication, support, and own behaviours in the face of difficulty by implementing various creative solutions 

 

Additional Information

What’s in it for you …

·  Get to know all the other 25hours hotels and stay ten nights a year for free as an employee!
·  Take advantage of being part of Ennismore and get generous discounts when visiting our bars and restaurants as well as booking hotel rooms all over the world
·  Benefit from great offers from our numerous cooperation partners
·  Be part of our hilarious staff parties and much more...