Guest Services Ambassador / Officer

Job description

Company Description

Sofitel Singapore City Centre, an iconic hotel which opens in October 2017 will form part of a mixed-use development at Tanjong Pagar Centre, a multi-billion dollar development, which will become Singapore’s tallest building at 290 meters set around landscaped parkland and direct MRT station access.

The 223-room Sofitel Singapore City Centre will offer chic designed rooms, 4 Food and Beverage options, a ballroom, and several meeting rooms, fitness and pool facilities.

Job Description

 

·  Meets and greets all guests on arrival.
·  Welcome guests upon arrival and check-in according to established standard operating procedures.
·  Provide information pertaining to the guest’s stay.
·  Provide courteous and efficient service and if possible, try to comply with each and every guest request.
·  Be familiar with all room types and rates in the hotel as well as their availability status; up-sell whenever possible.
·  Know guest room security, emergency and fire procedures.
·  Be familiar with hotel facilities and functions as well as major city attractions and events; provide guests with accurate information as requested.
·  Develop a professional and courteous working relationship with ambassadors within the Front Office and maintain an effective flow of communication with all hotel ambassadors.
·  To be fully familiar with Front Office Policies & Procedures.
·  Assist guests with various requests and inquiries such as restaurant reservations, transportation, obtaining tickets for social events and the prompt and accurate takings of messages and deliveries.

Qualifications

·  Ability to deal with the public in a professional and courteous manner.
·  Ability to handle conflict situations in a professional manner.
·  Strong interpersonal skills and the ability to work well in teams.
·  Able to create positive and effective working relationships with both guests and team members.
·  Excellent communication skills with the passion to serve.
·  Good command of English language.