Guest Services Agent / Receptionist

Job description

Company Description

We are seeking an exceptional and professional Guest Services Agent / Receptionist to join our team. The successful candidate will ensure an excellent guest experience from check-in to check-out, maintaining hotel standards, and delivering outstanding customer service.

Job Description

Key Responsibilities:

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Greet and welcome guests, manage check-ins, check-outs, and guest requests efficiently and courteously.

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Accurately handle reservations, billing, and guest accounts while maintaining confidentiality.

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Manage phone and email enquiries, providing professional assistance and information.

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Promote hotel facilities, activities, and services to maximise guest satisfaction and revenue.

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Ensure compliance with health, safety, and security standards, including cash handling, key control, and fire procedures.

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Maintain accuracy of front office systems, guest data, and internal reporting.

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Support department and hotel management in operational and administrative tasks.

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Wages NZD 28.53 per hour

Qualifications

Requirements:

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Minimum 2 years of experience working in a hotel, motel, or similar reception/front office role.

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Skills & Competencies:

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Excellent customer service and communication skills.

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Proficiency with hotel management and reservations systems.

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Strong attention to detail and organisational skills.

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Ability to handle cash, credit transactions, and confidential information responsibly.

Additional Information

Why work for Novotel, Queenstown?

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Staff meals provided while on shift

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Uniforms washed and laundered daily.

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Learn your Way  - Access to our Accor Academy so you can Earn while you Learn!

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Work Your Way  - Flexibility to ensure a work life balance!

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Incredible Accor  Heartist Benefits  - including discounted Food & Beverage + Accommodation Worldwide

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Accor's  refer-a-friend  bonus

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Accor's Parental Leave Scheme

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Access to our  Employee Assistance Program

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Place of Employment will be Novotel Queenstown Lakeside 6 Earl Street

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Full Time - Permanent 30 hours week

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Flexibility to work shifts , weekends and public holidays.

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Apply with CV and cover Letter