Guest Services Agent

Job description

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

·  Adopt a friendly, helpful and pleasant attitude to all guests
·  Assist guests with their business center needs 
·  Contact appropriate individual or department as necessary to resolve guest call, request, or problem
·  Maintain close working co-operation with other departments
·  Follow communication procedures, guidelines, and policies

Qualifications

·  University degree preferably Tourism & Hotel Management
·  Proficiency in English (verbal and written)
·  Team-oriented
·  Focused on guest satisfaction
·  Strong interpersonal and problem solving abilities