Guest Service Supervisor/ Giám sát Dịch vụ Khách hàng

Job description

Company Description

•Mövenpick Resort Phan Thiet is located in a prime location on Hon Gio street, Phan Thiet city, Binh Thuan province. The resort is located near the romantic beach, with a long stretch of fine white sand and emerald green sea water, bringing visitors beautiful natural scenery and fresh, cool atmosphere.

Job Description

• Conducts shift briefings to ensure hotel activities and operational requirements are known

• Provides input for Front Office meetings.

• Maintain complete knowledge of all food & beverage services, outlets and hotel services/ features. Be knowledgeable of ALL enrollment, ALL Points and Accor Plus.

• Supervise front office operations during assigned shift including:

o Maintenance of guest information

o Maintenance of information about local events

o Compile occupancy statistics

o Supervise the use of he public address system

o Supervise group bookings

o Assisting with serious complaints with immediate report to the manager on duty

• Supervise cashiering activities during shift including:

o Cash handling and banking procedure

o Dealing with irregular payments

o Instructing staff in credit policies and facilities

o Instructing staff in cash security procedures

o Carry out debtor control

o Prepare reports

o Supervise the cashiering system

• Conversant with emergency evacuation and fire procedures

• Is prepared to implement assigned tasks during emergencies such as fires, power failures and bomb threats

• Works with Superior and Human Resources on manpower planning and management needs

• Works with Superior and Director of Finance in the preparation and management of the Department’s budget.

• Perform any other task assigned based on Movenpick resort Phan Thiet needs or requirements.

Qualifications

- Diploma or Vocational Certificate in Hotel Administration, Hotel Management or equivalent

- Minimum 1 years experience in front office / guest services or related discipline including supervisory experience, or an equivalent combination of education and experience.

- Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company

- Proficient in the use of Microsoft Office and OPERA

- Problem solving and organizational abilities

- Ability to work independently and teamwork.

- Must be fluent in English.