Guest Service Center (Operator)

Job description

Company Description

At  Mövenpick BDMS Wellness Resort Bangkok , we offer a perfect harmony of comfort and recuperation for guests seeking a restful escape while still in the heart of Bangkok, one of Asia’s most popular city destinations.

All rooms are designed with space in mind, offering private balcony access and featuring wellness equipment such as sleep therapy speakers and yoga mats. Guests can indulge in culinary delights that are health-focused yet utterly delicious at the resort’s various outlets.

A welcoming outdoor pool, set amidst stunning surroundings, encourages guests to linger and unwind.

Job Description

·  Process all incoming and outgoing calls accurately and courteously
·  Ensure smooth internal telecommunication as per Hotel Standards
·  Record and control wake-up calls accurately
·  Assist guests with international calls and directory queries. Address guests by name whenever possible
·  Handle guests requests promptly, report complaints and irregularities to the Telephone Supervisor
·  Strictly abides by standards policies and procedures governing cases of emergency such as fire, bomb scare and other critical situations
·  Abide by principles of guest privacy
·  Be aware of local telephone listings and frequently dialed numbers
·  Advise defects on switchboard equipment to Supervisor
·  Maintain a clean work environment

Qualifications

·  Diploma in Tourism / Hospitality Management
·  Minimum 1 year of relevant experience
·  Excellent reading, writing and oral proficiency in English language
·  Ability to speak other languages and basic understanding of local languages will be an advantage
·  Service oriented with an eye for details
·  Self-motivated and energetic
·  Must be well - presented and professionally groomed at all times

Additional Information

·  Process all incoming and outgoing calls accurately and courteously
·  Ensure smooth internal telecommunication as per Hotel Standards
·  Record and control wake-up calls accurately
·  Assist guests with international calls and directory queries. Address guests by name whenever possible
·  Handle guests requests promptly, report complaints and irregularities to the Telephone Supervisor
·  Strictly abides by standards policies and procedures governing cases of emergency such as fire, bomb scare and other critical situations
·  Abide by principles of guest privacy
·  Be aware of local telephone listings and frequently dialed numbers
·  Advise defects on switchboard equipment to Supervisor
·  Maintain a clean work environment