Guest Service Associate - Housekeeping

Job description

Job Description

Join our dynamic team as a Guest Service Associate - Housekeeping at our premier hotel in Visakhapatnam, India. We're looking for a detail-oriented and customer-focused individual to ensure our guests enjoy a clean, comfortable, and welcoming environment during their stay.

·  Clean and maintain guest rooms, public areas, and back-of-house spaces to the highest standards of cleanliness and hygiene
·  Respond promptly and professionally to guest requests and concerns related to housekeeping services
·  Restock guest room amenities, linens, and supplies as needed
·  Inspect rooms and public areas for cleanliness, maintenance issues, and safety hazards
·  Collaborate with other departments to ensure seamless guest experiences
·  Follow proper handling and storage procedures for cleaning chemicals and equipment
·  Adhere to all safety and security protocols
·  Assist in deep cleaning projects and special assignments as needed
·  Report any damages, maintenance issues, or lost and found items to the appropriate personnel
·  Maintain confidentiality regarding guest information and hotel operations

Qualifications

·  Strong attention to detail and commitment to maintaining high cleanliness standards
·  Excellent customer service skills with a friendly and professional demeanor
·  Ability to work efficiently and manage time effectively in a fast-paced environment
·  Flexible team player with the ability to work independently when required
·  Physical stamina to stand, walk, and perform cleaning tasks for extended periods
·  Knowledge of cleaning techniques, products, and equipment
·  Previous experience in housekeeping or hospitality industry (preferred)
·  High school diploma or equivalent (preferred)
·  Fluency in English, both verbal and written
·  Ability to follow instructions accurately and adhere to safety protocols
·  Flexibility to work various shifts, including weekends and holidays
·  Basic computer skills for using property management systems
·  Ability to maintain a professional appearance and adhere to grooming standards