Guest Service Associate - Housekeeping

Job description

Job Description

Primary Responsibilities

Operation

·  Attend daily briefings and takes on daily assigned tasks
·  Understand the difference in guest levels (VIPs) and Room Categories
·  Clean and maintain areas of responsibility according to standards and procedures
·  Replenish guest supplies and ensure that guests requests are promptly attended to
·  Report damage or malfunction in hotel rooms/areas to Supervisor
·  Maintain equipment in a proper state of cleanliness
·  Maintain a section room report as well as a daily productivity report
·  Reports lost and found articles to the housekeeping office immediately
·  Handle guest complaints tactfully, and report incidents or any other irregularities to Supervisor in a timely manner
·  Report unusual behavior/activities in guestroom, floors/ public areas to Supervisor
·  Record room status in allocated section accurately
·  Carry out valet services when required (e.g. delivery of linen, processing laundry orders)

Other Responsibilities

·  Be well versed in hotel fire & life safety/emergency procedures
·  Attend all briefings, meetings and trainings as assigned by management
·  Maintain a high standard of personal appearance and hygiene at all times
·  Perform other reasonable duties assigned by the assigned by the Management
·  Establish and maintain effective employee working relationships

Main Complexity/Critical issues in the Job

·  Respond professionally, politely, and efficiently to extraordinary requests and complaints from guests.

Qualifications

·  Primary school education
·  Good oral proficiency in English language
·  No experience is required, training will be provided

Additional Information

·  Experience is an asset
·  Prior experience working with Opera or a related system
·  Strong interpersonal and problem solving abilities
·  Fluency in English, additional languages are a plus