GSA- Front Office

Job description

Company Description

Join  us at Accor,  where  life pulses  with  passion! ​

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.​

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!​

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.​

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality   is  a  work  of  heart , ​
Join  us and  become  a  Heartist ®.

Job Description

We are seeking a friendly and professional Guest Service Associate to join our Front Office team in Mysuru, India. As the first point of contact for our guests, you will play a crucial role in ensuring exceptional customer experiences and maintaining the high standards of our hotel.

·  Warmly greet and welcome guests upon arrival, providing a positive first impression of our hotel
·  Efficiently manage the check-in and check-out processes, ensuring a smooth and pleasant experience for all guests
·  Handle guest inquiries, requests, and complaints promptly and professionally, always striving to exceed expectations
·  Maintain accurate guest records and room status information using our hotel management software
·  Collaborate closely with other departments, such as Housekeeping and Maintenance, to address guest needs and resolve issues
·  Process payments and manage cash transactions accurately
·  Assist with reservations, including booking rooms and answering questions about hotel amenities and services
·  Maintain the cleanliness and organization of the front desk area
·  Stay informed about local attractions, events, and services to provide knowledgeable recommendations to guests
·  Ensure compliance with hotel policies, procedures, and safety regulations
·  Participate in team meetings and training sessions to continuously improve service quality

Qualifications

·  Hotel Management degree or equivalent qualification in hospitality
·  Previous experience in customer service, preferably in a hotel or resort setting
·  Excellent communication and interpersonal skills, with the ability to interact professionally with guests from diverse backgrounds
·  Strong problem-solving abilities and a proactive approach to addressing guest concerns
·  Meticulous attention to detail and exceptional organizational skills
·  Ability to multitask efficiently in a fast-paced environment
·  Proficiency in hotel management software and basic computer skills
·  Fluency in English; knowledge of additional languages is a plus
·  Flexibility to work in shifts, including evenings, weekends, and holidays
·  Team-oriented mindset with a willingness to collaborate across departments
·  Professional appearance and a positive, enthusiastic attitude
·  Ability to stand for extended periods and assist with luggage when necessary

Additional Information

Prior experience working with Opera or a related system
Fluency in English
additional languages are a plus
Note: Customization may be included for any specific local or legislative requirements, such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.