Guest Service Associate - Front Office

Job description

Company Description

Accor  is the leading Augmented Hospitality hotel group offering unique and meaningful experiences in more than 5100 hotels across 110 countries.

•An opportunity to be with world’s preferred hospitality company.

•Captivating and rewarding experience working along side passionate professionals

Range of exclusive Heartist Benefits

Job Description

Prime Function:

·  Responsible for daily administration, meeting and greeting, dealing with guests’ queries and complaints, and booking rooms. visitors
·  Maintain high standards of customer services at the Reception desk so that customers’ expectations are consistently exceeded.
·  Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork.
·  Any matter which may affect the interests of the hotel should be brought to the attention of the Management.

Operational Management

 

·  Ensure quality and appropriateness of customer service provided.
·  To maintain Front Office log book and shift reports.
·  Respond to inquiries and resolve problems in an effective manner.
·  Ensure all guests receive a swift, smooth, professional and friendly check in and check out
·  Ensure quality in all aspects of the job.
·  Maintain record of all banquet and any other functions in the hotel.
·  Liaise with other departments for the resolution of day-to-day administrative and operational issues.
·  Carry out other duties which naturally fall within the reasonable expectations of

             the post.

·  Adhere to the Procedures & Standards Manual.
·  Display a proactive approach in initiating and implementing initiatives to provide an improved service in all areas.
·  Liaise with Housekeeping for the Room Status.
·  Handle additional responsibilities as and when delegated by the Management.

Qualifications

Hotel Management Degree and other relevant qualifications