Guest Service Associate - Front Office

Job description

Job Description

Primary Responsibilities

·  Responsible for daily administration, meeting and greeting, dealing with guests’ queries and complaints, and booking rooms visitors
·  Maintain high standards of customer services at the Reception desk so that customers’ expectations are consistently exceeded.
·  Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork.

Operational Management

·  To maintain Front Office log book and shift reports.
·  Respond to inquiries and resolve problems in an effective manner.
·  Ensure all guests receive a swift, smooth, professional and friendly check in and check out
·  Maintain record of all banquet and any other functions in the hotel.
·  Liaise with other departments for the resolution of day-to-day administrative and operational issues.
·  Carry out other duties which naturally fall within the reasonable expectations of the post.
·  Liaise with Housekeeping for the Room Status.
·  Handle additional responsibilities as and when delegated by the Management.

Qualifications

·  Diploma in Tourism / Hospitality Management
·  Fresher or Minimum 6 months to 1 year of relevant experience
·  Excellent reading, writing and oral proficiency in English language
·  Ability to speak other languages and basic understanding of local languages will be an advantage
·  Good working knowledge of MS Excel, Word, & PowerPoint
·  Prior experience working with Opera or a related Property Management system.

Additional Information

·  Hotel Industry experience preferred