Guest Service Associate Food & Beverage Service

Job description

Job Description

·  Ensure to provide proficient and professional Food & Beverage service to the guests by meeting and also exceeding their expectations.
·  Welcome the guests by greeting them as per the standards.
·  Any matter which may affect the interests of Novotel Kolkata Hotel & Residences should be brought to the attention of the Management
·  Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
·  Ensure to attend to guest complaints, requests or inquiries regarding the food and services.
·  Establish and maintain seamless co-ordination & co-operation with all departments of Novotel Kolkata Hotel & Residences to ensure maximum cooperation, productivity, morale and guest service.