Guest Service Associate - Food and Beverage Service

Job description

Company Description

Roswyn, a Morgans Originals Hotel

Morgans Originals are original hotels with original stories. We stand for vibrancy, intrigue and iconic details, celebrating the feeling of an infinite Friday night, when anything can happen, no matter what day of the week it is. By balancing a refined outlook with the best lifestyle programming, we capture the excitement of being in-the-know -- connecting people to the city, the culture and the moment.

Job Description

Guest Experience

·  Provide attentive and personalized service to guests across Filia, BL Club, and Black Laquor.
·  Engage with guests to recommend menu items, cocktails, and pairings tailored to their preferences.
·  Ensure presentation and service standards consistently reflect Morgans Originals’ luxury ethos.
·  Handle guest concerns promptly and professionally to maintain satisfaction and loyalty.

Outlet Operations

·  Support daily operations in restaurants, lounges, and bars, including reservations, seating, and service flow.
·  Assist in preparing and serving food and beverages according to outlet standards.
·  Maintain cleanliness and organization of service areas, tables, and bar counters.
·  Monitor inventory of supplies, glassware, and equipment to ensure readiness for service.

Team Support

·  Work closely with Outlet Managers, Head Bartender, and culinary teams to deliver seamless service.
·  Support colleagues during peak hours to ensure efficiency and guest satisfaction.
·  Participate in training programs to enhance skills in service, mixology, and hospitality.

Quality & Compliance

·  Uphold hygiene, safety, and sustainability practices in line with hotel policies.
·  Ensure compliance with international hospitality standards.
·  Maintain consistency across Morgans Originals properties while adapting to Roswyn’s unique identity.