Guest Service Associate

Job description

Company Description

Join  us at Accor,  where  life pulses  with  passion! ​

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.​

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!​

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.​

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality   is  a  work  of  heart , ​
Join  us and  become  a  Heartist ®.

Job Description

As a Guest Service Associate, you will be tasked with providing exceptional customer service and ensuring guest satisfaction. You will be the first point of contact for guests, handling their inquiries, resolving issues, and creating a positive and welcoming atmosphere. This position requires strong communication and problem-solving skills and a friendly and professional demeanor.

Guest Service Associate Responsibilities

·  Greet guests and warmly welcome them upon arrival, ensuring a positive first impression.
·  Assist guests with their orders for food and beverage and meeting room requirements
·  Answer phone calls and respond to guest inquiries and requests, providing accurate and helpful information.
·  Handle complaints and concerns promptly and professionally, finding the best possible resolution to ensure guest satisfaction.
·  Maintained a clean and organised working area, ensuring all necessary supplies were readily available for guest and team use.
·  Up-sell and promote hotel services and amenities to guests, maximizing revenue opportunities.

Guest Service Associate Required Skills

·  Excellent verbal and written communication skills, with the ability to effectively interact with guests from diverse backgrounds.
·  Strong customer service orientation, with a genuine desire to exceed guest expectations.
·  Exceptional problem-solving abilities, handling guest complaints and difficult situations calmly and efficiently.
·  Proficient in computer systems such as Micros and PDQs
·  Ability to work effectively in a fast-paced and high-pressure environment, prioritising tasks and multitasking as needed.
·  Attention to detail, ensuring accuracy in all guest interactions and transactions.
·  Strong organisational skills, with the ability to manage time efficiently and maintain a well-organised working area
·  Flexibility in working shifts, including evenings, weekends, and holidays.
·  Professional appearance and demeanor, with a friendly and welcoming attitude.

Qualifications

·  Prior experience in a customer service or hospitality role is preferred.
·  Familiarity with hotel operations and procedures is a plus.
·  Basic knowledge of point of sale ordering systems is desirable.
·  Ability to handle cash transactions accurately and responsibly.
·  Willingness to undergo training and professional development as required by the hotel.
·  Must be legally eligible to work in the country where the hotel is located.

Additional Information

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.