Guest Service Agent (Mandarin Speaker)

Job description

Company Description

Mercure Jakarta Cikini,  Premium midscale hotel Strategically located for business and leisure activities in the heart of the Jakarta business district, Mercure Jakarta Cikini   stands out as one of the leading business hotels in the city. Offers 197 rooms, 10 Meeting rooms,  Ballroom, Rooftop pool,  bar and restaurant

Job Description

·  Welcomes guests and takes care of them from arrival to departure.
·  Assists guests with check-in, check-out, and any issues related to room service.
·  Handles guest complaints and feedback promptly.
·  Manages guest mail and messages, and answers phone calls.
·  Maintains a high standard of personal appearance, develops friendly relationships with guests, and ensures hygiene at all times.

Qualifications

·  Fluent in both written and spoken Mandarin and English
·  Customer-oriented
·  Professional with a positive mindset