Guest Service Agent (GSA) (F/M/X)

Job description

Company Description

Cooinda Lodge Kakadu is a unique resort nestled in the heart of Kakadu National Park, Northern Territory, Australia. Managed by Accor in partnership with the Gagudju Association, it offers guests a gateway to explore the UNESCO World Heritage-listed park. The lodge provides a variety of accommodations, including lodge rooms, eco-tents, and camping sites, along with amenities such as two swimming pools, restaurants, bars, a general store, and access to Yellow Water Cruises and the Warradjan Cultural Centre

Job Description

· 
Deliver a seamless guest experience by handling check-ins, check-outs, reservations, and inquiries with professionalism and care.

· 
Assist guests with local information, tour bookings, and special requests , ensuring their stay is personalized and hassle-free.

· 
Maintain accurate guest records, uphold security procedures , and proactively promote hotel services and promotions.

Qualifications

· 
Successful 6–12 months of front office or customer service experience , ideally in a hotel or lodge setting.

· 
Excellent communication and time management skills , with the ability to multitask and remain calm under pressure.

· 
Cultural sensitivity, adaptability, and Opera PMS knowledge are highly regarded, especially in remote or Indigenous community settings.

Additional Information

Cooinda Lodge Kakadu, Hotel Franchised, offers a unique opportunity to work in one of Australia's most iconic locations, surrounded by natural beauty and rich cultural heritage. We provide staff accommodation and meals on-site, ensuring a comfortable and supportive work environment. Join our team and be part of an unforgettable experience in the heart of Kakadu National Park.