Guest Service Agent

Job description

Company Description

ibis Budget Melbourne CBD  is located in the heart of Melbourne CBD with easy access to shopping and dining options Melbourne has to offer. With its convenient location, ibis budget Melbourne CBD offers the perfect base for visitors travelling to Melbourne on a budget.

We are looking for a Guest Service Agent who can work afternoon & over-night shifts. 

Job Description

Guest Service Agent/ Night Auditor - Part Time

Personality and Skills

To be successful in this role you will be a motivated and well-presented individual preferably with experience in a similar role. Key to this role is the ability to assist the team with strong focus on guests and good time management.

Key Responsibilities

·  Provide efficient service for guest arrival and departure; maintain accurate guest accounts and provide accurate, helpful information.
·  Attend to all incoming calls and emails in a professional and polite manner, constantly striving to provide Total Customer Satisfaction.
·  Time management to complete shift checklist within given time frame. 
·  Maintain strict security procedures to ensure guest confidentiality and safety.

 

Qualifications

·  Technical Skills:  Strong knowledge of computer systems including Microsoft Office and Opera. 
·  Strong Communication Skills:  Collaborative teamwork and excellent communication skills in English.
·  Problem-Solving Skills:  Ability to think critically and find solutions with a guest-focused approach, creating memorable experiences for our guests. 
·  Local Knowledge:  Knowledge of the local attractions in Melbourne.
·  Flexible Availability:  You will be required to work a range of shifts including mornings, afternoons, overnights, weekends and public holidays.  

Additional Information

What's in it for you?

·  Employee discounts at Accor Hotels worldwide.
·  Learning programs through our Learn Your Way.
·  Opportunity to grow within your property and across the world.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.