Guest Service Agent

Job description

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

·  Assists, greets, and welcomes guests by responding to their inquiries and needs, and provides services aligned with hotel standards.
·  Helps check in and check out guests with efficiency and accuracy of data and billing,
·  Ensures presence on the reception desk, and coordinates with different departments depending on guests' needs.

Qualifications

·  Graduate of a degree in Hospitality Management or any related field is an asset.
·  Minimum of one (1) year of relevant experience in reservations is an advantage.
·  Excellent verbal and written communication skills, service-oriented, and a keen sense of detail.
·  Proficiency in relevant software such as Microsoft applications and Opera property management software.