Guest Service Agent

Job description

Company Description

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

·  Demonstrates that all Front Office Standard Operating Policies and Procedures are performed in all interactions. 
·  Provides a warm welcome and assists guests according to Fairmont Hotels & Resorts Brand Standards. 
·  Maintains a perpetual presence on the Reception Desk throughout the hours of the shift and greets all Guests courteously.

Qualifications

·  Graduate of a degree in Hospitality management or any related field.
·  Minimum of one (1) year of experience in customer service or in a luxury hotel.
·  Good interpersonal skills with ability to communicate with all levels of employees.
·  Service oriented with an eye for details, and ability to work effectively and contribute in a team.