Guest Service Agent

Job description

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
at NOVOTEL Bur Dubai we Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

What you will be doing: 

·  Take initiative to add a personalized experience
·  Consistently offering friendly, professional, and proactive guest service
·  Greet, check-in, respond to requests and settle accounts while providing exceptional service
·  Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling 
·  Promote our loyalty program Accor Live Limitless and Accor Plus, and drive revenues by upselling guest experiences
·  Following departmental policies, procedures, and service standards 
·  Maintaining a safe working environment and following all safety policies and procedures

Qualifications

Your experience and skills include:

·  Service focused personality is essential and previous experience working in a guest-facing position is required
·  Bachelor’s Degree preferred. High School Diploma or equivalent required
·  Prior experience working with Rhapsody Realta or a related system
·  Written, verbal, and comprehensive fluency in English; additional languages are an asset
·  Accurate and efficient cash handling skills
·  Ability to focus attention on guest needs, remaining calm and courteous even in challenging situations
·  Ability to multitask, work in a fast-paced environment, and have a high level of attention to detail
·  Ability to prioritize competing tasks, and strong organizational skills
·  Ability to work independently as well as cohesively and part of a team
·  Ability to present and communicate professionally and articulately
·  Highly responsible and reliable
·  Ability to work rotating and flexible schedule including morning shift, middle shift, afternoon shift and night shift.
·  Maintain positive and productive working relationships with other employees and departments.