Guest Service Agent

Job description

Company Description

Located in the heart of Brisbane city, Sofitel Brisbane Central is known for its sophisticated luxury accommodation, world-class dining, and impeccable hospitality. The hotel’s 416 elegantly appointed guest rooms and suites offer refined French luxury, and with personalised service that comes from the heart, this is Brisbane’s best accommodation experience. The hotel also features elegant and indulgent food and beverage outlets, an executive lounge, two fitness centres, a day spa and fully flexible event spaces for up to 1100 delegates.

Job Description

First impressions are everything! As an ambassador of our Front Office Reception team, you will take care of the guests from the moment they arrive at the hotel through to their departure, ensuring they have a memorable experience with us. You will be the face of the hotel, the key point of contact for guests and a Heartist who delivers cousu main moments and an exceptional level of luxury experience.  

You’ll excel in this role if you are energetic, self-motivated, have attention to detail, and are passionate about creating exceptional service experiences. A key to success in this position is the ability to deliver incredible guest service and understanding of how to ensure the safety and security of the property.

What you will be doing:

·  Engage with our guests on check in, check out and during their stay through reception and concierge duties
·  Handle guest concerns efficiently to guarantee memorable moments for our guests
·  Assist in providing recommendations and information about Brisbane and its surrounds to our guests
·  Interact with different departments on a daily basis to ensure that our guests have a seamless experience
·  Provide exceptional service and product knowledge to proactively upsell hotel products and services.

Qualifications

·  Previous experience in a front office or reception position
·  An enthusiastic approach, excellent attention to detail and superior customer service skills 
·  Strong communication skills, both verbal and written
·  A friendly personality paired with professionalism and a high standard of personal presentation
·  Open manual driver’s license
·  Ability to work varied shifts from early mornings to late evenings, including weekends.

Additional Information

We live by our Heartist principles, that is, we embrace the essence of the heart and art of human connection. Understanding people is our business and putting people at the heart of our organisation is how we make decisions. We want every ambassador to feel valued, inspired and to strive for greatness every day.

Sofitel Brisbane Central offers ambassadors career development opportunities within the hotel and the broader Accor Group. We boast strong connections within a network of luxury hotels across the Accor Group that is collectively known as "La Maison" (French for "The House"). This allows ambassadors direct access to world-class expertise from top minds in luxury hospitality.

As a Sofitel Heartist, you will also be rewarded with:

·  Career development opportunities within the largest hotel group in the Pacific
·  Discounts for ambassadors, as well as their families and friends, at Accor Hotels, worldwide
·  Complimentary hotel stay package to celebrate your work anniversary
·  Secure parking in the centre of Brisbane for only $10 per day
·  Direct access to Central train station
·  Complimentary food in the ambassador dining room
·  Laundered uniforms.