Guest Service Agent

Job description

Company Description

We are looking for our next Front Office superstars to join our team! Are you passionate about guest Service? Then this role is for you! We are currently recruiting for Full Time Guest Service Agents.

Pullman and Mercure Brisbane King George Square is located in the CBD and is Brisbane’s largest contemporary style hotel, featuring 438 guestrooms, extensive conferencing facilities with 12 event spaces, and several dining venues including Goldfinch Restaurant, and our Award Winning Rooftop Bar, Sixteen Antlers.

Job Description

·  Provide quality service to the customer by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.
·  Maintain strict security procedures with credit and cash transactions, accounting procedures, issue of room keys and guest confidentiality/privacy.
·  Maintain communication channels between Hotel guests and all Hotel departments both verbally and in writing as required.
·  Use every opportunity to promote hotel facilities and maximize sales through sound product knowledge and selling skills
·  Provide guests and visitors with local information from your vast array of knowledge regarding the neighbourhood attractions and amenities

Qualifications

·  The ability to work under pressure, multitask and think on your feet to quickly resolve issues is required
·  Strong verbal and written communication skills and pride in personal presentation 
·  A people person who is able to make genuine connections with their colleagues and guests
·  A genuine passion for customer service  with a strong focus on always making our guest’s feel welcome during their stay

Additional Information

In return, we will provide you with career development opportunities, a fun and rewarding work environment, as well as hotel discounts worldwide.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo!  #BELIMITLES